Technical support

As an MSDN subscriber, you may be eligible for up to four technical support incidents, depending on your subscription level. Support incidents can be used:

  • To resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional support incidents.
  • To find a solution to a production issue if you can replicate that issue in a non-production environment

Here’s what you need to do to use your Technical Support benefits:

  1. If you’ve already set up your Contract ID and Access ID, then you’re ready to go. Simply submit a technical support incident online. Select MSDN/TechNet Subscription when asked to pick an option to open your support case, and then choose the Contract ID and Access ID you previously set up. If you have any issues with submitting an online incident, call your country’s Microsoft Technical Support number for assistance.
  2. If you haven’t set up your Contract ID and Access ID, you’ll need to do so before you can take advantage of your technical support benefit. This is a one-time setup process and enables you to submit technical support incidents online or via phone anytime you need assistance.

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