Troubleshooting General DPM Issues

Article
05/17/2011

Applies To: System Center Data Protection Manager 2007

The following table provides troubleshooting guidance on general System Center Data Protection Manager (DPM) 2007 issues.

General DPM Issues

Issue	Possible Cause	Resolution
The user cannot open DPM Administrator Console.	If the user is a member of a group other than the Administrators group, such as Backup Operator, they will not have access to DPM Administrator Console.	You must add the user to the Administrators group.
Error 30115: DPM failed to synchronize changes for <Datasource Type> <Datasource Name> on <Server Name>.	The shadow copy storage area did not have sufficient storage space to hold the churn on the protected computer.	Retry the operation at a later point when the churn is expected to be lower.
Error 30116: VSS has deleted a shadow copy.	The shadow copy storage area might have run out of disk space on the server <server name>.	Increase the space allocated for the shadow copy storage area for protected volumes on this computer. To change the settings for shadow copies, do the following: Click Start, click Control Panel, double-click Administrative Tools, and then double-click Computer Management to open Computer Management. In the console tree, expand the node to Computer Management/System Tools/Shared Folders. Right-click Shared Folders, select All Tasks, and click Configure Shadow Copies. Click the volume where you want to make changes, and then click Settings. In the Settings dialog box, change the settings as appropriate. Note the following: To perform this procedure, you must be a member of the Administrators group on the local computer, or you must have been delegated the appropriate authority. If the computer is joined to a domain, members of the Domain Administration group might be able to perform this procedure. There is a limit of 64 shadow copies per volume that can be stored. When this limit is reached, the oldest shadow copy will be deleted and cannot be retrieved.

The user cannot open DPM Administrator Console.

If the user is a member of a group other than the Administrators group, such as Backup Operator, they will not have access to DPM Administrator Console.

You must add the user to the Administrators group.

Error 30115: DPM failed to synchronize changes for <Datasource Type> <Datasource Name> on <Server Name>.

The shadow copy storage area did not have sufficient storage space to hold the churn on the protected computer.

Retry the operation at a later point when the churn is expected to be lower.

Error 30116: VSS has deleted a shadow copy.

The shadow copy storage area might have run out of disk space on the server <server name>.

Increase the space allocated for the shadow copy storage area for protected volumes on this computer.

To change the settings for shadow copies, do the following:

Click Start, click Control Panel, double-click Administrative Tools, and then double-click Computer Management to open Computer Management.
In the console tree, expand the node to Computer Management/System Tools/Shared Folders.
Right-click Shared Folders, select All Tasks, and click Configure Shadow Copies.
Click the volume where you want to make changes, and then click Settings.
In the Settings dialog box, change the settings as appropriate.

Note the following:

To perform this procedure, you must be a member of the Administrators group on the local computer, or you must have been delegated the appropriate authority. If the computer is joined to a domain, members of the Domain Administration group might be able to perform this procedure.
There is a limit of 64 shadow copies per volume that can be stored. When this limit is reached, the oldest shadow copy will be deleted and cannot be retrieved.

Troubleshooting General DPM Issues

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