Alterar os ícones associados ao formulário

Sometimes you may find that even if you specify that a custom form should use a particular icon, when you view an item in a folder, a standard icon is used instead. This can happen in the following scenarios:

• You published the form in a location that is not accessible to everyone. Por exemplo, quando recebem um formulário de mensagem de email personalizado, eles não têm acesso ao formulário personalizado. Therefore, Outlook displays the standard icon.

  Solution Publish the form to a location that is accessible to everyone who uses the form, typically the Organizational Forms Library.

• The item has become a one-off form. In this case, the message class of the item changes to the default message class for that particular type of item, and the icon reverts back to the default icon for that type of item.

  Solution Reset the message class of the item.

• You replied to or forwarded an item in a folder, and the new item does not use the custom icon. In this case, the form action that started the new item did not specify a custom message class. Therefore, the new item is a standard form that does not have a custom icon.

  Solução Desabilite as ações standard Reply, ReplyAll e Forward e crie ações personalizadas de Resposta, ReplyAll ou Encaminhar que iniciem seu formulário personalizado.

• You replied to or forwarded an item in a folder. In this case, Outlook replaces the custom icon with the standard icon so that the reply or forward indicator arrows can be displayed.

  Solution This is a design limitation of Outlook. The forward or reply icons are always used instead of your custom icon.