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About Remote Troubleshooting

JuanPablo Jofre|Last Updated: 6/9/2017
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3 Contributors

about_Remote_Troubleshooting

SHORT DESCRIPTION

Describes how to troubleshoot remote operations in Windows PowerShell.

LONG DESCRIPTION

This section describes some of the problems that you might encounter when using the remoting features of Windows PowerShell that are based on WS-Management technology and it suggests solutions to these problems.

Before using Windows PowerShell remoting, see about_Remote and about_Remote_Requirements for guidance on configuration and basic use Also, the Help topics for each of the remoting cmdlets, particularly the parameter descriptions, have useful information that is designed to help you avoid problems.

Updated versions of this topic, and other Windows PowerShell help topics, can be downloaded by using the Update-Help cmdlet and can be found online in the Microsoft TechNet Library at http://technet.microsoft.com/library/hh847850(v=wps.630).aspx.

NOTE: To view or change settings for the local computer in the WSMan: drive, including changes to the session configurations, trusted hosts, ports, or listeners, start Windows PowerShell with the "Run as administrator" option.

TROUBLESHOOTING PERMISSION AND AUTHENTICATION ISSUES

This section discusses remoting problems that are related to user and computer permissions and remoting requirements.

HOW TO RUN AS ADMINISTRATOR


ERROR: Access is denied. You need to run this cmdlet from an elevated process.

To start a remote session on the local computer, or to view or change settings for the local computer in the WSMan: drive, including changes to the session configurations, trusted hosts, ports, or listeners, start Windows PowerShell with the "Run as administrator" option.

To start Windows PowerShell with the "Run as administrator option:

-- Right-click a Windows PowerShell (or Windows PowerShell ISE) icon and then click "Run as administrator.

To start Windows PowerShell with the "Run as administrator option in Windows 7 and Windows Server 2008 R2.

-- In the Windows taskbar, right-click the Windows PowerShell icon, and then click "Run as Administrator."

Note: In Windows Server 2008 R2, the Windows PowerShell icon is pinned to the taskbar by default.

HOW TO ENABLE REMOTING


ERROR: ACCESS IS DENIED

  • or - ERROR: The connection to the remote host was refused. Verify that the WS-Management service is running on the remote host and configured to listen for requests on the correct port and HTTP URL.

No configuration is required to enable a computer to send remote commands. However, to receive remote commands, Windows PowerShell remoting must be enabled on the computer. Enabling includes starting the WinRM service, setting the startup type for the WinRM service to Automatic, creating listeners for HTTP and HTTPS connections, and creating default session configurations.

Windows PowerShell remoting is enabled on Windows Server 2012 and newer releases of Windows Server by default. On all other systems, run the Enable-PSRemoting cmdlet to enable remoting. You can also run the Enable-PSRemoting cmdlet to re-enable remoting on Windows Server 2012 and newer releases of Windows Server if remoting is disabled.

To configure a computer to receive remote commands, use the Enable-PSRemoting cmdlet. The following command enables all required remote settings, enables the session configurations, and restarts the WinRM service to make the changes effective.

Enable-PSRemoting

To suppress all user prompts, type:

Enable-PSRemoting -Force

For more information, see Enable-PSRemoting.

HOW TO ENABLE REMOTING IN AN ENTERPRISE


ERROR: ACCESS IS DENIED

  • or - ERROR: The connection to the remote host was refused. Verify that the WS-Management service is running on the remote host and configured to listen for requests on the correct port and HTTP URL.

To enable a single computer to receive remote Windows PowerShell commands and accept connections, use the Enable-PSRemoting cmdlet.

To enable remoting for multiple computers in an enterprise, you can use the following scaled options.

-- To configure listeners for remoting, enable the "Allow automatic configuration of listeners" group policy. For instructions, see "How to Enable Listeners by Using a Group Policy" (below).

-- To set the startup type of the Windows Remote Management (WinRM) to Automatic on multiple computers, use the Set-Service cmdlet. For instructions, see "How to Set the Startup Type of the WinrM Service" (below).

-- To enable a firewall exception, use the "Windows Firewall: Allow Local Port Exceptions" group policy. For instructions, see "How to Create a Firewall Exception by Using a Group Policy" (below).

HOW TO ENABLE LISTENERS BY USING A GROUP POLICY


ERROR: ACCESS IS DENIED

  • or - ERROR: The connection to the remote host was refused. Verify that the WS-Management service is running on the remote host and configured to listen for requests on the correct port and HTTP URL.

To configure the listeners for all computers in a domain, enable the "Allow automatic configuration of listeners" policy in the following Group Policy path:

Computer Configuration\Administrative Templates\Windows Components \Windows Remote Management (WinRM)\WinRM service

Enable the policy and specify the IPv4 and IPv6 filters. Wildcards (*) are permitted.

HOW TO ENABLE REMOTING ON PUBLIC NETWORKS


ERROR: Unable to check the status of the firewall

The Enable-PSRemoting cmdlet returns this error when the local network is public and the SkipNetworkProfileCheck parameter is not used in the command.

On server versions of Windows, Enable-PSRemoting succeeds on all network location types. It creates firewall rules that allow remote access to private and domain ("Home" and "Work") networks. For public networks, it creates firewall rules that allows remote access from the same local subnet.

On client versions of Windows, Enable-PSRemoting succeeds on private and domain networks. By default, it fails on public networks, but if you use the SkipNetworkProfileCheck parameter, Enable-PSRemoting succeeds and creates a firewall rule that allows traffic from the same local subnet.

To remove the local subnet restriction on public networks and allow remote access from any location, run the following command:

Set-NetFirewallRule -Name "WINRM-HTTP-In-TCP-PUBLIC" -RemoteAddress Any

The Set-NetFirewallRule cmdlet is exported by the NetSecurity module.

NOTE: In Windows PowerShell 2.0, on computers running server versions of Windows, Enable-PSRemoting creates firewall rules that allow remote access on private, domain and public networks. On computers running client versions of Windows, Enable-PSRemoting creates firewall rules that allow remote access only on private and domain networks.

HOW TO ENABLE A FIREWALL EXCEPTION BY USING A GROUP POLICY


ERROR: ACCESS IS DENIED

  • or - ERROR: The connection to the remote host was refused. Verify that the WS-Management service is running on the remote host and configured to listen for requests on the correct port and HTTP URL.

To enable a firewall exception for in all computers in a domain, enable the "Windows Firewall: Allow local port exceptions" policy in the following Group Policy path:

Computer Configuration\Administrative Templates\Network \Network Connections\Windows Firewall\Domain Profile

This policy allows members of the Administrators group on the computer to use Windows Firewall in Control Panel to create a firewall exception for the Windows Remote Management service.

HOW TO SET THE STARTUP TYPE OF THE WINRM SERVICE


ERROR: ACCESS IS DENIED

Windows PowerShell remoting depends upon the Windows Remote Management (WinRM) service. The service must be running to support remote commands.

On server versions of Windows, the startup type of the Windows Remote Management (WinRM) service is Automatic.

However, on client versions of Windows, the WinRM service is disabled by default.

To set the startup type of a service on a remote computer, use the Set-Service cmdlet.

To run the command on multiple computers, you can create a text file or CSV file of the computer names.

For example, the following commands get a list of computer names from the Servers.txt file and then sets the startup type of the WinRM service on all of the computers to Automatic.

C:\PS> $servers = Get-Content servers.txt

C:\PS> Set-Service WinRM -ComputerName $servers -startuptype Automatic

To see the results use the Get-WMIObject cmdlet with the Win32_Service object. For more information, see Set-Service.

HOW TO RECREATE THE DEFAULT SESSION CONFIGURATIONS


ERROR: ACCESS IS DENIED

To connect to the local computer and run commands remotely, the local computer must include session configurations for remote commands.

When you use Enable-PSRemoting, it creates default session configurations on the local computer. Remote users use these session configurations whenever a remote command does not include the ConfigurationName parameter.

If the default configurations on a computer are unregistered or deleted, use the Enable-PSRemoting cmdlet to recreate them. You can use this cmdlet repeatedly. It does not generate errors if a feature is already configured.

If you change the default session configurations and want to restore the original default session configurations, use the Unregister-PSSessionConfiguration cmdlet to delete the changed session configurations and then use the Enable-PSRemoting cmdlet to restore them. Enable-PSRemoting does not change existing session configurations.

Note: When Enable-PSRemoting restores the default session configuration, it does not create explicit security descriptors for the configurations. Instead, the configurations inherit the security descriptor of the RootSDDL, which is secure by default.

To see the RootSDDL security descriptor, type:

Get-Item wsman:\localhost\Service\RootSDDL

To change the RootSDDL, use the Set-Item cmdlet in the WSMan: drive. To change the security descriptor of a session configuration, use the Set-PSSessionConfiguration cmdlet with the SecurityDescriptorSDDL or ShowSecurityDescriptorUI parameters.

For more information about the WSMan: drive, see the Help topic for the WSMan provider ("Get-Help wsman").

HOW TO PROVIDE ADMINISTRATOR CREDENTIALS


ERROR: ACCESS IS DENIED

To create a PSSession or run commands on a remote computer, by default, the current user must be a member of the Administrators group on the remote computer. Credentials are sometimes required even when the current user is logged on to an account that is a member of the Administrators group.

If the current user is a member of the Administrators group on the remote computer, or can provide the credentials of a member of the Administrators group, use the Credential parameter of the New-PSSession, Enter-PSSession or Invoke-Command cmdlets to connect remotely.

For example, the following command provides the credentials of an Administrator.

Invoke-Command -ComputerName Server01 -Credential Domain01\Admin01

For more information about the Credential parameter, see New-PSSession, Enter-PSSession or Invoke-Command.

HOW TO ENABLE REMOTING FOR NON-ADMINISTRATIVE USERS


ERROR: ACCESS IS DENIED

To establish a PSSession or run a command on a remote computer, the user must have permission to use the session configurations on the remote computer.

By default, only members of the Administrators group on a computer have permission to use the default session configurations. Therefore, only members of the Administrators group can connect to the computer remotely.

To allow other users to connect to the local computer, give the user Execute permissions to the default session configurations on the local computer.

The following command opens a property sheet that lets you change the security descriptor of the default Microsoft.PowerShell session configuration on the local computer.

Set-PSSessionConfiguration Microsoft.PowerShell -ShowSecurityDescriptorUI

For more information, see about_Session_Configurations.

HOW TO ENABLE REMOTING FOR ADMINISTRATORS IN OTHER DOMAINS


ERROR: ACCESS IS DENIED

When a user in another domain is a member of the Administrators group on the local computer, the user cannot connect to the local computer remotely with Administrator privileges. By default, remote connections from other domains run with only standard user privilege tokens.

However, you can use the LocalAccountTokenFilterPolicy registry entry to change the default behavior and allow remote users who are members of the Administrators group to run with Administrator privileges.

Caution: The LocalAccountTokenFilterPolicy entry disables user account control (UAC) remote restrictions for all users of all affected computers. Consider the implications of this setting carefully before changing the policy.

To change the policy, use the following command to set the value of the LocalAccountTokenFilterPolicy registry entry to 1.

C:\PS> New-ItemProperty -Name LocalAccountTokenFilterPolicy -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System -PropertyType DWord -Value 1

HOW TO USE AN IP ADDRESS IN A REMOTE COMMAND


ERROR: The WinRM client cannot process the request. If the authentication scheme is different from Kerberos, or if the client computer is not joined to a domain, then HTTPS transport must be used or the destination machine must be added to the TrustedHosts configuration setting.

The ComputerName parameters of the New-PSSession, Enter-PSSession and Invoke-Command cmdlets accept an IP address as a valid value. However, because Kerberos authentication does not support IP addresses, NTLM authentication is used by default whenever you specify an IP address.

When using NTLM authentication, the following procedure is required for remoting.

  1. Configure the computer for HTTPS transport or add the IP addresses of the remote computers to the TrustedHosts list on the local computer.

For instructions, see "How to Add a Computer to the TrustedHosts List" below.

  1. Use the Credential parameter in all remote commands.

This is required even when you are submitting the credentials of the current user.

HOW TO CONNECT REMOTELY FROM A WORKGROUP-BASED COMPUTER


ERROR: The WinRM client cannot process the request. If the authentication scheme is different from Kerberos, or if the client computer is not joined to a domain, then HTTPS transport must be used or the destination machine must be added to the TrustedHosts configuration setting.

When the local computer is not in a domain, the following procedure is required for remoting.

  1. Configure the computer for HTTPS transport or add the names of the remote computers to the TrustedHosts list on the local computer.

For instructions, see "How to Add a Computer to the TrustedHosts List" below.

  1. Verify that a password is set on the workgroup-based computer. If a password is not set or the password value is empty, you cannot run remote commands.

To set password for your user account, use User Accounts in Control Panel.

  1. Use the Credential parameter in all remote commands.

This is required even when you are submitting the credentials of the current user.

HOW TO ADD A COMPUTER TO THE TRUSTED HOSTS LIST


The TrustedHosts item can contain a comma-separated list of computer names, IP addresses, and fully-qualified domain names. Wildcards are permitted.

To view or change the trusted host list, use the WSMan: drive. The TrustedHost item is in the WSMan:\localhost\Client node.

Only members of the Administrators group on the computer have permission to change the list of trusted hosts on the computer.

Caution: The value that you set for the TrustedHosts item affects all users of the computer.

To view the list of trusted hosts, use the following command:

Get-Item wsman:\localhost\Client\TrustedHosts

You can also use the Set-Location cmdlet (alias = cd) to navigate though the WSMan: drive to the location. For example: "cd WSMan:\localhost\Client; dir".

To add all computers to the list of trusted hosts, use the following command, which places a value of * (all) in the ComputerName

Set-Item wsman:localhost\client\trustedhosts -Value *

You can also use a wildcard character (*) to add all computers in a particular domain to the list of trusted hosts. For example, the following command adds all of the computers in the Fabrikam domain to the list of trusted hosts.

Set-Item wsman:localhost\client\trustedhosts *.fabrikam.com

To add the names of particular computers to the list of trusted hosts, use the following command format:

Set-Item wsman:\localhost\Client\TrustedHosts -Value [,]

where each value must have the following format:

...

For example:

Set-Item wsman:\localhost\Client\TrustedHosts -Value Server01.Domain01.Fabrikam.com

To add a computer name to an existing list of trusted hosts, first save the current value in a variable, and then set the value to a comma-separated list that includes the current and new values.

For example, to add the Server01 computer to an existing list of trusted hosts, use the following command

$curValue = (Get-Item wsman:\localhost\Client\TrustedHosts).value

Set-Item wsman:\localhost\Client\TrustedHosts -Value "$curValue, Server01.Domain01.Fabrikam.com"

To add the IP addresses of particular computers to the list of trusted hosts, use the following command format:

Set-Item wsman:\localhost\Client\TrustedHosts -Value

For example:

Set-Item wsman:\localhost\Client\TrustedHosts -Value 172.16.0.0

To add a computer to the TrustedHosts list of a remote computer, use the Connect-WSMan cmdlet to add a node for the remote computer to the WSMan: drive on the local computer. Then use a Set-Item command to add the computer.

For more information about the Connect-WSMan cmdlet, see Connect-WSMan.

TROUBLESHOOTING COMPUTER CONFIGURATION ISSUES

This section discusses remoting problems that are related to particular configurations of a computer, domain, or enterprise.

HOW TO CONFIGURE REMOTING ON ALTERNATE PORTS


ERROR: The connection to the specified remote host was refused. Verify that the WS-Management service is running on the remote host and configured to listen for requests on the correct port and HTTP URL.

Windows PowerShell remoting uses port 80 for HTTP transport by default. The default port is used whenever the user does not specify the ConnectionURI or Port parameters in a remote command.

To change the default port that Windows PowerShell uses, use Set-Item cmdlet in the WSMan: drive to change the Port value in the listener leaf node.

For example, the following command changes the default port to 8080.

Set-Item wsman:\localhost\listener\listener*\port -Value 8080

HOW TO CONFIGURE REMOTING WITH A PROXY SERVER


ERROR: The client cannot connect to the destination specified in the request. Verify that the service on the destination is running and is accepting requests.

Because Windows PowerShell remoting uses the HTTP protocol, it is affected by HTTP proxy settings. In enterprises that have proxy servers, users cannot access a Windows PowerShell remote computer directly.

To resolve this problem, use proxy setting options in your remote command. The following settings are available:

-- ProxyAccessType -- ProxyAuthentication -- ProxyCredential

To set these options for a particular command, use the following procedure:

  1. Use the ProxyAccessType, ProxyAuthentication, and ProxyCredential parameters of the New-PSSessionOption cmdlet to create a session option object with the proxy settings for your enterprise. Save the option object is a variable.

  2. Use the variable that contains the option object as the value of the SessionOption parameter of a New-PSSession, Enter-PSSession, or Invoke-Command command.

For example, the following command creates a session option object with proxy session options and then uses the object to create a remote session.

C:\PS> $SessionOption = New-PSSessionOption -ProxyAccessType IEConfig ` -ProxyAuthentication Negotiate -ProxyCredential Domain01\User01

C:\PS> New-PSSession -ConnectionURI https://www.fabrikam.com

For more information about the New-PSSessionOption cmdlet, see New-PSSessionOption.

To set these options for all remote commands in the current session, use the option object that New-PSSessionOption creates in the value of the $PSSessionOption preference variable. For more information about the $PSSessionOption preference variable, see about_Preference_Variables.

To set these options for all remote commands all Windows PowerShell sessions on the local computer, add the $PSSessionOption preference variable to your Windows PowerShell profile. For more information about Windows PowerShell profiles, see about_Profiles.

HOW TO DETECT A 32-BIT SESSION ON A 64-BIT COMPUTER


ERROR: The term "" is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.

If the remote computer is running a 64-bit version of Windows, and the remote command is using a 32-bit session configuration, such as Microsoft.PowerShell32, Windows Remote Management (WinRM) loads a WOW64 process and Windows automatically redirects all references to the %Windir%\System32 directory to the %windir%\SysWOW64 directory.

As a result, if you try to use tools in the System32 directory that do not have counterparts in the SysWow64 directory, such as Defrag.exe, the tools cannot be found in the directory.

To find the processor architecture that is being used in the session, use the value of the PROCESSOR_ARCHITECTURE environment variable. The following command finds the processor architecture of the session in the $s variable.

C:\PS> $s = New-PSSession -ComputerName Server01 -configurationName CustomShell

C:\PS> invoke-command -session $s {$env:PROCESSOR_ARCHITECTURE} x86

For more information about session configurations, see about_session_configurations.

TROUBLESHOOTING POLICY AND PREFERENCE ISSUES

This section discusses remoting problems that are related to policies and preferences set on the local and remote computers.

HOW TO CHANGE THE EXECUTION POLICY FOR IMPORT-PSSESSION AND IMPORT-MODULE


ERROR: Import-Module: File cannot be loaded because the execution of scripts is disabled on this system.

The Import-PSSession and Export-PSSession cmdlets create modules that contains unsigned script files and formatting files.

To import the modules that are created by these cmdlets, either by using Import-PSSession or Import-Module, the execution policy in the current session cannot be Restricted or AllSigned. (For information about Windows PowerShell execution policies, see about_Execution_Policies.

To import the modules without changing the execution policy for the local computer that is set in the registry, use the Scope parameter of Set-ExecutionPolicy to set a less restrictive execution policy for a single process.

For example, the following command starts a process with the RemoteSigned execution policy. The execution policy change affects only the current process and does not change the Windows PowerShell ExecutionPolicy registry setting.

Set-ExecutionPolicy -Scope process -ExecutionPolicy RemoteSigned

You can also use the ExecutionPolicy parameter of PowerShell.exe to start a single session with a less restrictive execution policy.

PowerShell.exe -ExecutionPolicy RemoteSigned

For more information about the cmdlets, see Import-PSSession, Export-PSSession, and Import-Module. For more information about execution policies, see about_Execution_Policies. For more information about the PowerShell.exe console help options, type "PowerShell.exe -?".

HOW TO SET AND CHANGE QUOTAS


ERROR: The total data received from the remote client exceeded allowed maximum.

You can use quotas to protect the local computer and the remote computer from excessive resource use, both accidental and malicious.

The following quotas are available in the basic configuration.

-- The WSMan provider (WSMan:) provides several quota settings, such as the MaxEnvelopeSizeKB and MaxProviderRequests settings in the WSMan: node and the MaxConcurrentOperations, MaxConcurrentOperationsPerUser, and MaxConnections settings in the WSMan:\Service node.

-- You can protect the local computer by using the MaximumReceivedDataSizePerCommand and MaximumReceivedObjectSize parameters of the New-PSSessionOption cmdlet and the $PSSessionOption preference variable.

-- You can protect the remote computer by adding restrictions to the session configurations, such as by using the MaximumReceivedDataSizePerCommandMB and MaximumReceivedObjectSizeMB parameters of the Register-PSSessionConfiguration cmdlet.

When quotas conflict with a command, Windows PowerShell generates an error.

To resolve the error, change the remote command to comply with the quota. Or, determine the source of the quota, and then increase the quota to allow the command to complete.

For example, the following command increases the object size quota in the Microsoft.PowerShell session configuration on the remote computer from 10 MB (the default value) to 11 MB.

Set-PSSessionConfiguration -Name microsoft.PowerShell ` -MaximumReceivedObjectSizeMB 11 -Force

For more information about the New-PSSessionOption cmdlet, see New-PSSessionOption.

For more information about the WS-Management quotas, see the Help topic for the WSMan provider (type "Get-Help WSMan").

HOW TO RESOLVE TIMEOUT ERRORS


ERROR: The WS-Management service cannot complete the operation within the time specified in OperationTimeout.

You can use timeouts to protect the local computer and the remote computer from excessive resource use, both accidental and malicious. When timeouts are set on both the local and remote computer, Windows PowerShell uses the shortest timeout settings.

The following timeouts are available in the basic configuration.

-- The WSMan provider (WSMan:) provides several client-side and service-side timeout settings, such as the MaxTimeoutms setting in the WSMan: node and the EnumerationTimeoutms and MaxPacketRetrievalTimeSeconds settings in the WSMan:\Service node.

-- You can protect the local computer by using the CancelTimeout, IdleTimeout, OpenTimeout, and OperationTimeout parameters of the New-PSSessionOption cmdlet and the $PSSessionOption preference variable.

-- You can also protect the remote computer by setting timeout values programmatically in the session configuration for the session.

When a timeout value does not permit a operation to complete, Windows PowerShell terminates the operation and generates an error.

To resolve the error, change the command to complete within the timeout interval or determine the source of the timeout limit and increase the timeout interval to allow the command to complete.

For example, the following commans use the New-PSSessionOption cmdlet to create a session option object with an OperationTimeout value of 4 minutes (in MS) and then use the session option object to create a remote session.

C:\PS> $pso = New-PSSessionoption -OperationTimeout 240000

C:\PS> New-PSSession -ComputerName Server01 -sessionOption $pso

For more information about the WS-Management timeouts, see the Help topic for the WSMan provider (type "Get-Help WSMan").

For more information about the New-PSSessionOption cmdlet, see New-PSSessionOption.

TROUBLESHOOTING UNRESPONSIVE BEHAVIOR

This section discusses remoting problems that prevent a command from completing and prevent or delay the return of the Windows PowerShell prompt.

HOW TO INTERRUPT A COMMAND


Some native Windows programs, such as programs with a user interface, console applications that prompt for input, and console applications that use the Win32 console API, do not work correctly in the Windows PowerShell remote host.

When you use these programs, you might see unexpected behavior, such as no output, partial output, or a remote command that does not complete.

To end an unresponsive program, type CTRL + C. To view any errors that might have been reported, type "$error" in the local host and the remote session.

HOW TO RECOVER FROM AN OPERATION FAILURE


ERROR: The I/O operation has been aborted because of either a thread exit or an application request.

This error is returned when an operation is terminated before it completes. Typically, it occurs when the WinRM service stops or restarts while other WinRM operations are in progress.

To resolve this issue, verify that the WinRM service is running and try the command again.

  1. Start Windows PowerShell with the "Run as administrator" option.
  2. Run the following command:

      Start-Service WinRM
    
  3. Re-run the command that generated the error.

SEE ALSO

Online version: http://technet.microsoft.com/library/hh847850(v=wps.630).aspx

about_Remote

about_Remote_Requirements

about_Remote_Variables

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