Troubleshoot Windows Azure Online Backup

Gepubliceerd: februari 2012

Bijgewerkt: juli 2012

Van toepassing op: Windows Server 2012

This topic is designed to help you find the resources and information that you need to resolve issues you encounter when you are working with Windows Azure Online Backup.

If you are having difficulty during the installation of the Windows Azure Online Backup Agent, try the following:

  • Download a new copy of the installer to resolve issues with a possible corrupted download. Even if a copy of the installation executable has worked in the past, there is no guarantee that the installer is not corrupt on the disk on which it resides.

  • Verify that the user account being used to install the Windows Azure Online Backup Agentis a member of the local Administrator group or has been granted the equivalent permissions.

  • Look at the user permissions and Group Policy settings being applied and determine if the user account that you are using during installation has been explicitly denied the privilege to install programs or has been configured with any other application limitations. If so remove these limitations from the user account prior to downloading the Windows Azure Online Backup Agent installer file.

  • Check to ensure that the installer is running on an operating system that supports Windows Azure Online Backup Agent. Windows Azure Online Backup Agent is only supported Windows Server® 2012.

  • Check that only one instance of the Windows Azure Online Backup Agent installer is running on the installation of Windows Server 2012. The installer will fail if more than one installer is running on the server.

To troubleshoot general issues while using the Windows Azure Online Backup or Windows Azure Online Backup Agent, try the following:

  • Review the information presented by the error code(s) given during an operation and try any suggested resolutions for the error. Error and event logs can be found in the Application Event log under OnlineBackup.

  • Ensure that Windows Azure Online Backup is running by checking the service status in the Services snap-in (services.msc). The service can also be started within an elevated command prompt by typing the command: net start obengine.

If you cannot find the file you want to select in the list of the files available for recovery, it is possible that the file catalog is not accessible due to either corruption or an error occurring during the backup that prevented the file metadata from successfully transferring. However, the backups are still present in both of these situations and can be recovered by specifying the relative path to the files as they existed on your server.

The cmdlet New-OBRecoverableItem can be used to create new recoverable items from existing recoverable items by appending a relative path to the existing item, and specifying whether the new item is a directory or a file. When using Windows PowerShell to identify recovery points, run the following cmdlets in order:

  1. Query the recoverable sources using the Get-OBRecoverableSource cmdlet.

  2. Choose one of the recoverable sources to get top level recoverable items using Get-OBRecoverableItem

  3. Append a relative path to this top level recoverable item to get a new recoverable item using the New-OBRecoverableItemcmdlet

If you are going to perform recovery using Windows PowerShell cmdlets, you can pass an array of these recoverable items as a parameter to the Start-OBRecovery cmdlet.

The following example shows how these cmdlets are used together:

$sources = Get-OBRecoverableSource
$rp = Get-OBRecoverableItem $sources[0]
$new_item1 = New-OBRecoverableItem $rp[0] "resources\folder" $TRUE
$new_item2 = New-OBRecoverableItem $rp[0] "resources\folder\file.txt" $FALSE
Start-OBRecovery @($new_item1, $new_item2)

Connection issues will be in the Microsoft Online Services ID connection process or in the connection to the cloud storage during a backup. You should troubleshoot general network connectivity on the systems that are experiencing the issues prior to troubleshooting the Microsoft Online Services ID connection process.

General network troubleshooting includes performing tasks such as:

  • Check for valid IP addressing scheme on the client with the issue

  • Check general connectivity to the Internet. (For example, can users reach

  • Check for new firewall or router policies that might be denying connection over port 443.

  • Update the network adapter driver and/or firmware.

  • Check that the network adapter has connectivity to the network.

  • Check that the proxy server is configured correctly.

  • Use tools such as Network Monitor to troubleshoot more advanced network connectivity issues. These tools can help determine where specific data is not being correctly transmitted.

To troubleshoot issues associated with signing in using your user ID, try the following:

  • Check for incorrect user name or password combinations.

  • Check that the Microsoft Online Services Sign-In Assistant service is running. If it is not running, restart the service.

  • Reset the account password through the following portal: Microsoft Online Services Account Management.

If you have any questions about Windows Azure Online Backup, go to the discussion forum and post your questions. Someone from our community will help you get your answers. 

We are also developing a wiki for errors and events encountered with the online backup service on TechNet. All of our event and error message codes are listed on the Windows Azure Online Backup Errors and Events List article and each code will get an individual wiki entry. Please contribute your experiences as you encounter specific errors and events.