Creating Call Center Applications with Unified Communications SDKs

Summary: Learn how to use Unified Communications SDKs to implement speech synthesis, speech recognition, and call control technologies and create a simple call center application.

Applies to:   Microsoft Unified Communications Managed API (UCMA) 3.0 Core SDK or Microsoft Unified Communications Managed API 4.0 SDK | Microsoft Lync 2010 SDK | Microsoft Speech Platform SDK version (x64) 10.2

Published: April, 2012 | Provided by: John Clarkson and Mark Parker, Microsoft