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Kinect Studio Troubleshooting

Kinect Studio fails to record or playback

Kinect Studio will fail to record or playback if the Kinect Studio Service (KStudioHostService.exe) or Kinect Service (KinectService.exe) is unresponsive. You may attempt to restart these services by restarting the Kinect Monitor.

  1. Terminate Kinect Studio

  2. Open a command prompt as Administrator.

  3. The following commands will shut down and restart the Kinect and Kinect Studio services:

    Net stop KinectMonitor
    
    Net start KinectMonitor
    

Kinect Studio fails to launch

The Kinect Studio application state may have become corrupted. The application state such as session and custom window layout are located under:

%LOCALAPPDATA%\Microsoft\KStudioWindows\2.0

You can clear the application state by deleting the following files under this directory.

  • WindowsState.xml
  • SessionState.xml
  • Extensions.xml

Additional application state – such as the list or most-recently used files, is located under:

%LOCALAPPDATA%\Microsoft\KinectStudio\Files