Creating Call Center Applications with Unified Communications SDKs

Summary: Learn how to use Unified Communications SDKs to implement speech synthesis, speech recognition, and call control technologies and create a simple call center application.

Applies to:   Microsoft Unified Communications Managed API (UCMA) 3.0 Core SDK or Microsoft Unified Communications Managed API 4.0 SDK | Microsoft Lync 2010 SDK | Microsoft Speech Platform SDK version (x64) 10.2

Published: April, 2012 | Provided by: John Clarkson and Mark Parker, Microsoft

Contents

• Creating Call Center Applications with Unified Communications SDKs: Introduction (Part 1 of 4)

• Creating Call Center Applications with Unified Communications SDKs: Bot Application (Part 2 of 4)

• Creating Call Center Applications with Unified Communications SDKs: Agent Application (Part 3 of 4)

• Creating Call Center Applications with Unified Communications SDKs: Code Listing (Part 4 of 4)

See Also

Other Resources

Lync

Video demo: Create a Call Center Application

Sample code: Creating Call Center Application with UCMA 3.0 Core SDK and Lync 2010