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Building Troubleshooters


About This Video

Learn how to leverage Microsoft's investments in diagnostics technology for PCs. Utilize the Windows 7 Troubleshooting platform to save support costs and provide better customer service. By implementing Troubleshooter solutions there is no need to maintain investments in proprietary diagnostics infrastructure.

Speaker's Bio

Matt Bielman
Matt Bielman joined Microsoft Customer Service and Support (CSS) as an Escalation Engineer in 2000. Since then, he has worked on advancing troubleshooting tools and the support experience for Windows customers. Matt most recently worked on the Windows Troubleshooting Platform, which enables Windows 7 customers to quickly resolve complex problems themselves. He manages a team of developers in CSS who build diagnostics for Windows 7 customers.

Length: 67 minutes 55 seconds



Video: WMV | MP4 | WMV (ZIP)