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Provide billing support

Last Updated: 10/20/2016

Applies to

  • Partner Center operated by 21Vianet

You own the billing relationship with your customers and fully support any billing-related questions from your customers.

  • You are responsible for payment to 21Vianet.
  • We recommend establishing a clear collections policy with customers that details your collections process and when access to the subscription will be impacted.
  • If necessary, you can suspend your customer's subscription for non-payment.
  • You must communicate and close the loop with the customer once the issue is resolved.

Escalate billing disputes to 21Vianet

For billing disputes or other billing issues that you can't resolve on your own, you can report the problem on behalf of the customer to escalate it to 21Vianet.

See also

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