Table of contents


Last Updated: 10/20/2016

Applies to

  • Partner Center operated by 21Vianet

This topic describes highlights of 21Vianet's billing practices only and are subject to change. For the most up-to-date and specific information about 21Vianet's invoicing, payment terms and conditions, and license-based billing practices, see the 21Vianet China Cloud Solution Provider program Guide and China CSP reseller agreement.

To access your bill, go to the Dashboard menu and select Billing. The Billing page shows the balance due for the current month, links to your invoice and reconciliation files, and your most recent payment. 21Vianet will send invoices to a single individual designated by you.

Billing basics

  • Your monthly billing date is based on when you sign your 21Vianet CSP reseller agreement. 21Vianet will send a confirmation email that includes your billing date.
  • You can find price lists one month in advance, as they're updated monthly. License-based prices are guaranteed for the term of the subscription, usually 12 months from the purchase date. 21Vianet will provide 30 days’ notice of any price changes.
Payment terms
  • Payment terms - net 30 days, unless otherwise agreed in writing by 21Vianet Credit & Collection.
  • Payments must be made by the invoice due date (30 days after the billing date), or the account may be assessed a finance charge of 1.5% of the invoice amount per month or the legal maximum, whichever is less.
  • Delinquent accounts are subject to suspension and/or termination from the Cloud Solution Provider program. Suspended accounts can't create a new customer or order, request a reseller relationship, increase or decrease quantities of subscriptions, order add-on subscriptions, convert or transition a subscription and will be limited to managing existing customers, subscriptions and resources until the account is brought current. Partners can regain full functionality of their suspended accounts when they pay their outstanding bills.
Billing rules
  • You will receive one invoice each month for the CSP program.
  • License-based subscriptions are billed based on licenses purchased, not licenses used.
  • Price is guaranteed through the term of the subscription. Prices may change at subscription renewal.
Invoice availability
  • You can view and download your invoices and reconciliation files from the Billing page in the Partner Center portal.
  • 21Vianet will send invoices to a single individual designated by you to initiate the payment process.

See also

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