IoT - Parent IoT Alerts workflow

Dynamics CRM 2016
 

Updated: November 29, 2016

Applies To: Dynamics 365 (online)

This workflow links potential redundant alerts to an existing parent alert.

Calls the msdyn_ParentIoTAlerts Action and passes 60 for the TimespanSeconds parameter. The primary entity for this workflow is msdyn_iotalert EntityType.

This workflow is an example workflow that ships with the thermostat sample solution. It demonstrates how to handle duplicate/redundant alerts to Dynamics 365, which typically occurs when a device malfunctions. This is a recommended best practices approach, because unfiltered alerts can result in unwanted duplicated remedial processing, for example, multiple, redundant reset commands being sent or field service repair orders being generated. These can also negatively affect the performance of your Dynamics 365 instance. (The thermostat sample is coded to filter duplicate alerts so that they are not passed to Dynamics 365, which is also a recommended practice.)

This workflow is enabled by default, but can be deactivated or edited by users; for example, the time span can be modified.

Parameter(s) allow for data to be passed to the workflow.

Name

Type

Nullable

Unicode

Description

TimespanSeconds

Edm.Int32

false

Determines the time window to consider when parenting (or suppressing) an alert, from 60 to 180 seconds.

Microsoft Dynamics 365

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