entitlementtemplate EntityType
Updated: November 29, 2016
Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online
Description: Contains predefined customer support terms that can be used to created entitlements for customers.
Entity Set path:[organization URI]/api/data/v8.2/entitlementtemplates
Base Type: crmbaseentity EntityType
Display Name: Entitlement Template
Primary Key: entitlementtemplateid
Primary Name Attribute: name
Properties represent fields of data stored in the entity. Some properties are read-only.
Name | Type | Details |
|---|---|---|
allocationtypecode | Edm.Int32 | Description: Select whether the entitlement allocation is based on number of cases or number of hours. Default Options: 0 : Number of cases Display Name: Allocation Type |
createdon | Edm.DateTimeOffset | Description: Date and time when the entitlement was created. Display Name: Created On Read-only property |
decreaseremainingon | Edm.Int32 | Description: Information about whether to decrease the remaining terms when the case is created or when it is resolved Default Options: 0 : Case Resolution Display Name: Decrease Remaining On |
description | Edm.String | Description: Type additional information to describe the account, such as an excerpt from the company's website. Display Name: Description |
enddate | Edm.DateTimeOffset | Description: Enter the date and time when the entitlement ends. Display Name: End Date |
entitlementtemplateid | Edm.Guid | Description: Unique identifier for entity instances Display Name: Entitlement Template |
exchangerate | Edm.Decimal | Description: Exchange rate for the currency associated with the contact with respect to the base currency. Display Name: Exchange Rate Read-only property |
importsequencenumber | Edm.Int32 | Description: Unique identifier of the data import or data migration that created this record. Display Name: Import Sequence Number |
kbaccesslevel | Edm.Int32 | Description: Select the access someone will have to the knowledge base on the portal. Default Options: 0 : Standard Display Name: KB Access Level |
modifiedon | Edm.DateTimeOffset | Description: Date and time when the record was modified. Display Name: Modified On Read-only property |
name | Edm.String | Description: Type a descriptive name for the entitlement template. Display Name: Entitlement Template Name |
overriddencreatedon | Edm.DateTimeOffset | Description: Date and time that the record was migrated. Display Name: Record Created On |
restrictcasecreation | Edm.Boolean | Description: Tells whether case creation is restricted based on entitlement terms. Default Options: 1 : Yes Display Name: Restrict By Entitlement Terms |
startdate | Edm.DateTimeOffset | Description: Enter the date and time when the entitlement begins. Display Name: Start Date |
timezoneruleversionnumber | Edm.Int32 | Description: For internal use only. Display Name: Time Zone Rule Version Number |
totalterms | Edm.Decimal | Description: Type the total number of entitlement terms. Display Name: Total Terms |
utcconversiontimezonecode | Edm.Int32 | Description: Time zone code that was in use when the record was created. Display Name: UTC Conversion Time Zone Code |
versionnumber | Edm.Int64 | Description: Version number of the entitlement template item. Display Name: Version Number Read-only property |
Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties
Name | Single-valued navigation property | Description |
|---|---|---|
_createdby_value | createdby | Unique identifier of the user who created the record. |
_createdonbehalfby_value | createdonbehalfby | Unique identifier of the delegate user who created the record. |
_modifiedby_value | modifiedby | Unique identifier of the user who modified the record. |
_modifiedonbehalfby_value | modifiedonbehalfby | Unique identifier of the delegate user who modified the record. |
_organizationid_value | organizationid | Unique identifier of the organization associated with the entitlement template. |
_slaid_value | slaid | Choose the service level agreement (SLA) associated with the entitlement. |
_transactioncurrencyid_value | transactioncurrencyid | Unique identifier of the currency associated with the contact. |
Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.
Name | Type | Partner |
|---|---|---|
createdby | lk_entitlementtemplate_createdby | |
createdonbehalfby | lk_entitlementtemplate_createdonbehalfby | |
modifiedby | lk_entitlementtemplate_modifiedby | |
modifiedonbehalfby | lk_entitlementtemplate_modifiedonbehalfby | |
organizationid | entitlementtemplate_organization | |
slaid | sla_entitlementtemplate | |
transactioncurrencyid | TransactionCurrency_entitlementtemplate |
Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.
Name | Type | Partner |
|---|---|---|
entitlementtemplate_ActivityPointers | regardingobjectid_entitlementtemplate | |
entitlementtemplate_Annotations | objectid_entitlementtemplate | |
entitlementtemplate_Appointments | regardingobjectid_entitlementtemplate_appointment | |
entitlementtemplate_AsyncOperations | regardingobjectid_entitlementtemplate | |
entitlementtemplate_BulkDeleteFailures | regardingobjectid_entitlementtemplate | |
entitlementtemplate_DuplicateBaseRecord | baserecordid_entitlementtemplate | |
entitlementtemplate_DuplicateMatchingRecord | duplicaterecordid_entitlementtemplate | |
entitlementtemplate_Emails | regardingobjectid_entitlementtemplate_email | |
entitlementtemplate_entitlementchannel_entitlementtemplateid | entitlementtemplateid | |
entitlementtemplate_Faxes | regardingobjectid_entitlementtemplate_fax | |
entitlementtemplate_Letters | regardingobjectid_entitlementtemplate_letter | |
entitlementtemplate_PhoneCalls | regardingobjectid_entitlementtemplate_phonecall | |
entitlementtemplate_RecurringAppointmentMasters | regardingobjectid_entitlementtemplate_recurringappointmentmaster | |
entitlementtemplate_ServiceAppointments | regardingobjectid_entitlementtemplate_serviceappointment | |
entitlementtemplate_SocialActivities | regardingobjectid_entitlementtemplate_socialactivity | |
EntitlementTemplate_SyncErrors | regardingobjectid_entitlementtemplate_syncerror | |
entitlementtemplate_Tasks | regardingobjectid_entitlementtemplate_task | |
entitlementtemplateid_RelationShip | entitlementtemplateid | |
product_entitlementtemplate_association | product_entitlementtemplate_association |
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