entitlementtemplate EntityType

Dynamics CRM 2016
 

Updated: November 29, 2016

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online

Description: Contains predefined customer support terms that can be used to created entitlements for customers.

Entity Set path:[organization URI]/api/data/v8.2/entitlementtemplates

Base Type: crmbaseentity EntityType

Display Name: Entitlement Template

Primary Key: entitlementtemplateid

Primary Name Attribute: name

Properties

Lookup Properties

Single-valued navigation properties

Collection-valued navigation properties

Properties represent fields of data stored in the entity. Some properties are read-only.

Name

Type

Details

allocationtypecode

Edm.Int32

Description: Select whether the entitlement allocation is based on number of cases or number of hours.

Default Options:

0 : Number of cases
1 : Number of hours

Display Name: Allocation Type

createdon

Edm.DateTimeOffset

Description: Date and time when the entitlement was created.

Display Name: Created On

Read-only property

decreaseremainingon

Edm.Int32

Description: Information about whether to decrease the remaining terms when the case is created or when it is resolved

Default Options:

0 : Case Resolution
1 : Case Creation

Display Name: Decrease Remaining On

description

Edm.String

Description: Type additional information to describe the account, such as an excerpt from the company's website.

Display Name: Description

enddate

Edm.DateTimeOffset

Description: Enter the date and time when the entitlement ends.

Display Name: End Date

entitlementtemplateid

Edm.Guid

Description: Unique identifier for entity instances

Display Name: Entitlement Template

exchangerate

Edm.Decimal

Description: Exchange rate for the currency associated with the contact with respect to the base currency.

Display Name: Exchange Rate

Read-only property

importsequencenumber

Edm.Int32

Description: Unique identifier of the data import or data migration that created this record.

Display Name: Import Sequence Number

kbaccesslevel

Edm.Int32

Description: Select the access someone will have to the knowledge base on the portal.

Default Options:

0 : Standard
1 : Premium
2 : None

Display Name: KB Access Level

modifiedon

Edm.DateTimeOffset

Description: Date and time when the record was modified.

Display Name: Modified On

Read-only property

name

Edm.String

Description: Type a descriptive name for the entitlement template.

Display Name: Entitlement Template Name

overriddencreatedon

Edm.DateTimeOffset

Description: Date and time that the record was migrated.

Display Name: Record Created On

restrictcasecreation

Edm.Boolean

Description: Tells whether case creation is restricted based on entitlement terms.

Default Options:

1 : Yes
0 : No

Display Name: Restrict By Entitlement Terms

startdate

Edm.DateTimeOffset

Description: Enter the date and time when the entitlement begins.

Display Name: Start Date

timezoneruleversionnumber

Edm.Int32

Description: For internal use only.

Display Name: Time Zone Rule Version Number

totalterms

Edm.Decimal

Description: Type the total number of entitlement terms.

Display Name: Total Terms

utcconversiontimezonecode

Edm.Int32

Description: Time zone code that was in use when the record was created.

Display Name: UTC Conversion Time Zone Code

versionnumber

Edm.Int64

Description: Version number of the entitlement template item.

Display Name: Version Number

Read-only property

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties

Name

Single-valued navigation property

Description

_createdby_value

createdby

Unique identifier of the user who created the record.

_createdonbehalfby_value

createdonbehalfby

Unique identifier of the delegate user who created the record.

_modifiedby_value

modifiedby

Unique identifier of the user who modified the record.

_modifiedonbehalfby_value

modifiedonbehalfby

Unique identifier of the delegate user who modified the record.

_organizationid_value

organizationid

Unique identifier of the organization associated with the entitlement template.

_slaid_value

slaid

Choose the service level agreement (SLA) associated with the entitlement.

_transactioncurrencyid_value

transactioncurrencyid

Unique identifier of the currency associated with the contact.

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name

Type

Partner

createdby

systemuser EntityType

lk_entitlementtemplate_createdby

createdonbehalfby

systemuser EntityType

lk_entitlementtemplate_createdonbehalfby

modifiedby

systemuser EntityType

lk_entitlementtemplate_modifiedby

modifiedonbehalfby

systemuser EntityType

lk_entitlementtemplate_modifiedonbehalfby

organizationid

organization EntityType

entitlementtemplate_organization

slaid

sla EntityType

sla_entitlementtemplate

transactioncurrencyid

transactioncurrency EntityType

TransactionCurrency_entitlementtemplate

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name

Type

Partner

entitlementtemplate_ActivityPointers

activitypointer EntityType

regardingobjectid_entitlementtemplate

entitlementtemplate_Annotations

annotation EntityType

objectid_entitlementtemplate

entitlementtemplate_Appointments

appointment EntityType

regardingobjectid_entitlementtemplate_appointment

entitlementtemplate_AsyncOperations

asyncoperation EntityType

regardingobjectid_entitlementtemplate

entitlementtemplate_BulkDeleteFailures

bulkdeletefailure EntityType

regardingobjectid_entitlementtemplate

entitlementtemplate_DuplicateBaseRecord

duplicaterecord EntityType

baserecordid_entitlementtemplate

entitlementtemplate_DuplicateMatchingRecord

duplicaterecord EntityType

duplicaterecordid_entitlementtemplate

entitlementtemplate_Emails

email EntityType

regardingobjectid_entitlementtemplate_email

entitlementtemplate_entitlementchannel_entitlementtemplateid

entitlementtemplatechannel EntityType

entitlementtemplateid

entitlementtemplate_Faxes

fax EntityType

regardingobjectid_entitlementtemplate_fax

entitlementtemplate_Letters

letter EntityType

regardingobjectid_entitlementtemplate_letter

entitlementtemplate_PhoneCalls

phonecall EntityType

regardingobjectid_entitlementtemplate_phonecall

entitlementtemplate_RecurringAppointmentMasters

recurringappointmentmaster EntityType

regardingobjectid_entitlementtemplate_recurringappointmentmaster

entitlementtemplate_ServiceAppointments

serviceappointment EntityType

regardingobjectid_entitlementtemplate_serviceappointment

entitlementtemplate_SocialActivities

socialactivity EntityType

regardingobjectid_entitlementtemplate_socialactivity

EntitlementTemplate_SyncErrors

syncerror EntityType

regardingobjectid_entitlementtemplate_syncerror

entitlementtemplate_Tasks

task EntityType

regardingobjectid_entitlementtemplate_task

entitlementtemplateid_RelationShip

entitlement EntityType

entitlementtemplateid

product_entitlementtemplate_association

product EntityType

product_entitlementtemplate_association

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