RouteTo Action

Dynamics CRM 2016
 

Updated: November 29, 2016

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online

Routes a queue item to a queue, a user, or a team.

This Web API action corresponds to the organization service RouteToRequest.

RouteTo action is not bound to any entity types.

RouteTo action does not return a value.

Parameters allow for data to be passed to the action.

Name

Type

Nullable

Unicode

Description

Target

crmbaseentity EntityType

false

The user, team or queue to which the queue item is routed to.

QueueItem

queueitem EntityType

The queue item to be routed.

Microsoft Dynamics 365

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