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Configuring the Application

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Configuring the Application

This content is no longer actively maintained. It is provided as is, for anyone who may still be using these technologies, with no warranties or claims of accuracy with regard to the most recent product version or service release.

After installing and building the Issue Tracking application, you will be prompted to create a data store and a company entry in the store. This must be done before any non-administrative users can use the application. Use the following procedure to configure the Issue Tracking application.

To specify a data store

The first time you start the Issue Tracking application you must specify the account and password that the application will use to connect to the computer running Microsoft® Exchange.

  1. Start Microsoft Internet Explorer and view the Issue Tracking application, using the following URL: http://yourservername/ita.
  2. Click Administration to view the Administration Home page.
  3. Click Create New Data Store to view the Create Data Store page.
  4. Specify a URL for a data store location on the computer running Exchange Server, and the account credentials required to connect to the store. The data store location is a URL in the following form: http://yourservername/public/datastorename or http://yourservername/appTLH/datastorename. After entering the required information, click Create Data Store.
  5. Click Home.

If the Issue Tracking application is installed on a computer running Exchange that is also a domain controller, then the URL for the store will not be accessible. Instead, an event will be logged to the application log noting that aspnet_wp.exe could not be started. The HRESULT for the failure will be 80004005. For more information about this, see the Microsoft Knowledge Base article Q315158, "ASP.NET Does Not Work with the Default ASPNET Account on a Domain Controller."

There are two workarounds for this problem:

  • Set the userName attribute to SYSTEM in the <processModel> section of the Machine.config file. This configures the worker process to run as the SYSTEM identity.
  • To configure an arbitrary account for the process, the account must be an Administrator account. You can configure an arbitrary account for the process in the <processModel> section of the Machine.config file.

To create the first company

After creating a data store, you will be prompted to create a company entry in the data store. Use the following procedure to create the first company.

  1. On the Application Home page, click Manage Companies to add a company, and then click New Company.
  2. On the New Company page, enter the company information in the appropriate fields, and then click Create.
  3. Repeat the previous step to enter additional companies.
  4. Click Home.

The Issue Tracking application is now ready for use. However, to control access to the application, it is recommended that you first configure the security settings. For more information, see Setting User Permissions.

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Build: June 2007 (2007.618.1)

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