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CalculateTotalTimeIncidentRequest Class

Applies To: CRM 2015 on-prem, CRM Online

Contains the data that is needed to calculate the total time, in minutes, that you used while you worked on an incident (case).

Namespace: Microsoft.Crm.Sdk.Messages
Assembly: Microsoft.Crm.Sdk.Proxy (in Microsoft.Crm.Sdk.Proxy.dll)

public sealed class CalculateTotalTimeIncidentRequest : OrganizationRequest

Message Availability

This message works regardless whether the caller is connected to the server or offline.


Pass an instance of this class to the Execute method, which returns an instance of the CalculateTotalTimeIncidentResponse class.

Privileges and Access Rights

To perform this action, the caller must have privileges on the Incident entity and access rights on the specified record in the IncidentId property. For a complete list of the required privileges, see CalculateTotalTimeIncident Privileges.

Notes for Callers

If an activity that is used to resolve the incident (case) has already been billed, those minutes are not included in the calculation of the current incident.


Any public static (Shared in Visual Basic) members of this type are thread safe. Any instance members are not guaranteed to be thread safe.

Development Platforms

The .NET Framework does not support all versions of every platform. For a list of the supported versions, see System Requirements.

Target Platforms

Windows Server 2008,Windows Server 2012,Windows 7

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