Applies To: CRM 2015 on-prem, CRM Online
Contains the data that is needed to calculate the total time, in minutes, that you used while you worked on an incident (case). Namespace: Microsoft.Crm.Sdk.Messages
Assembly: Microsoft.Crm.Sdk.Proxy (in Microsoft.Crm.Sdk.Proxy.dll)
This message works regardless whether the caller is connected to the server or offline.
Privileges and Access Rights
To perform this action, the caller must have privileges on the Incident entity and access rights on the specified record in the IncidentId property. For a complete list of the required privileges, see CalculateTotalTimeIncident Privileges.
Notes for Callers
If an activity that is used to resolve the incident (case) has already been billed, those minutes are not included in the calculation of the current incident.
Development PlatformsThe .NET Framework does not support all versions of every platform. For a list of the supported versions, see System Requirements.
Target PlatformsWindows Server 2008,Windows Server 2012,Windows 7
Other ResourcesIncident (Case) Entities
Sample: Close an Incident
How Role-Based Security Can Be Used to Control Access to Entities In CRM
How Instance-Based Security Can Be Used to Control Access to Entity Instances (Records) In CRM
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