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Recover from Exchange Server failure


Applies To: CRM 2016 on-prem, CRM Online

The process to restore a Microsoft Exchange Server computer that is used by Microsoft Dynamics CRM depends on how that instance of Exchange Server is being used. The only time Microsoft Dynamics CRM-related data exists on Exchange Server occurs when you use a forward mailbox with the Microsoft Dynamics CRM Email Router or server-side synchronization. Microsoft Dynamics CRM doesn’t directly use Exchange Server mailboxes.

Restore Exchange Server in a Microsoft Dynamics CRM environment

  1. Restore Exchange Server.

  2. If the Email Router was installed on the computer that is running Exchange Server (not recommended), reinstall the Email Router.

  3. Restore the Microsoft.Crm.Tools.EmailAgent.xml file. By default, this file is located in the C:\Program Files\Microsoft CRM Email\Service folder on the computer where the Email Router is installed. If this file isn’t available, you must reconfigure the profiles, settings, users, queue, and forward-mailbox information by running the Email Router Configuration Manager.

For more information about Microsoft Exchange Server 2013 backup and recovery, see Backup, restore, and disaster recovery.

For more information about Microsoft Exchange Server 2010 backup and recovery, see Understanding Backup, Restore and Disaster Recovery.

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