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Uninstall, change, or repair Microsoft Dynamics CRM Server

Applies To: CRM 2015 on-prem

To perform Microsoft Dynamics CRM Server maintenance, select from the following options that are available. Before selecting an option, you must start Programs and Features in Control Panel.

  1. Log on to the computer where the Microsoft Dynamics CRM Server application is installed. Then, start Programs and Features in Control Panel.

  2. Select from the following options.

    • Uninstall. Selecting this option will remove Microsoft Dynamics CRM Server from the computer. To do this, right-click Microsoft Dynamics CRM Server, click Uninstall/Change, select Uninstall to remove Microsoft Dynamics CRM Server, and then click Uninstall. Follow the instructions that are on the screen.

      ImportantImportant
      The Microsoft Dynamics CRM uninstall process does not remove some components, such as the SQL Server databases, Active Directory groups, or the Microsoft Dynamics CRM website (when the website is not created by Microsoft Dynamics CRM Server Setup). Those components must be removed manually. Additionally, some components installed during Microsoft Dynamics CRM Server Setup are not removed during an uninstall. More information: Components not removed during a Microsoft Dynamics CRM Server 2015 uninstall

    • Configure. To add or remove one or more Microsoft Dynamics CRM server roles, right-click Microsoft Dynamics CRM Server, click Uninstall/Change, select Configure, and then click Next. Follow the instructions that are on the screen to select or clear one or more server roles. More information: Microsoft Dynamics CRM server roles

    • Repair. To repair a Microsoft Dynamics CRM Server installation, right-click Microsoft Dynamics CRM Server, click Uninstall/Change, select Repair, and then click Next. Follow the instructions that are on the screen.

      noteNote
      Repairing a Microsoft Dynamics CRM Server installation reinstalls the program files. It has no effect on the databases. To recover from Microsoft Dynamics CRM database problems, you must restore the MSCRM_CONFIG and OrganizationName_MSCRM databases. For information about database backup and failure recovery, see Backing up SQL Server, including Reporting Services.

Components not removed during a Microsoft Dynamics CRM Server 2015 uninstall

The following system components, although installed during Microsoft Dynamics CRM Server Setup, are not removed when you uninstall Microsoft Dynamics CRM Server.

Windows role services:

  • Web Server Role Services

    • Static Content

    • Default Document

    • Directory Browsing

    • HTTP Errors

    • ASP.NET

    • Microsoft .NET Framework Extensibility

    • ISAPI Extensions

    • ISAPI Filters

    • HTTP Logging

    • Request Monitor

    • Windows Authentication

    • Request Filtering

    • Static Content Compression

    • Dynamic Content Compression

    • IIS Management Console

    • IIS Metabase Compatibility

  • File services role services:

    • Windows Search

  • Windows features:

    • Microsoft .NET Framework

    • HTTP Activation

    • Windows PowerShell

    • Windows Process Activation

See Also

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