Email Router tasks and components
Updated: November 28, 2016
Applies To: Dynamics CRM 2016, Dynamics CRM Online
The Microsoft Dynamics CRM Email Router is deprecated for December 2016 update for Dynamics 365 (online and on-premises) or later. We strongly recommend that you migrate all email routing functionality to use the server-side synchronization feature. More information: Migrate settings from the Email Router to server-side synchronization and Set up server-side synchronization of email, appointments, contacts, and tasks.
The Email Router performs the following tasks:
Routes incoming email messages to Microsoft Dynamics CRM.
Sends email messages generated from Microsoft Dynamics CRM.
The Email Router is required to route email messages for organizations that don’t use server-side synchronization or Microsoft Dynamics 365 for Outlook. The Email Router can be installed on various versions of the Microsoft Windows operating system. For a list of supported Windows versions, see Microsoft Dynamics CRM Email Router software requirements. The computer on which you install the Email Router must have a connection to a Microsoft Exchange Server or to a POP3/SMTP email server.
The Email Router contains the following components:
The Email Router service ("Microsoft Dynamics CRM Email Router") and the Email Router configuration files.
The Email Router Configuration Manager. You use this wizard to configure the Email Router service.
The Rule Deployment Wizard. This wizard lets you deploy rules that are used to route email messages to a forward mailbox from the mailbox of a user or queue. The Rule Deployment Wizard doesn’t work with POP3/SMTP email servers. More information: Deploy inbox rules
Only message class types IPM.Note and IPM.NOTE.Rules.OofTemplate.Microsoft are tracked and saved in Microsoft Dynamics CRM. For a list of known message class types, see Office Dev Center: Item Types and Message Classes.
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