Using UCMA 3.0 BackToBackCall
This is a four-part article about how to how to use the BackToBackCall class to create an application that presents a single Helpdesk entry point to your customers and provides anonymity to the Helpdesk agents. A customer’s call can be routed to a single agent or to a conference consisting of multiple agents.
Using UCMA 3.0 BackToBackCall: Scenario Overview (Part 1 of 4)
Using UCMA 3.0 BackToBackCall: Application Details (Part 2 of 4)
Using UCMA 3.0 BackToBackCall: Tips and Conclusion (Part 4 of 4)