Dispatcher security role (SMADispatcher) [AX 2012]
Updated: May 6, 2014
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
The Dispatcher security role represents a user who organizes service technicians and prioritizes service orders.
By default, this security role is assigned the following duties in Microsoft Dynamics AX.
| Duty name | Duty AOT name | Duty description | ||
|---|---|---|---|---|
| Change service order stages | SMAServiceOrderStageMaintain | Change the stage of the service order | ||
| Inquire into BOM calculations | BOMBillsOfMaterialsCalcStatusInquire | Inquire into BOM calculations | ||
| Inquire into contact master | smmContactMasterInquire | Respond to inquiries about contact master data | ||
| Inquire into customer master | CustCustomerMasterInquire | Respond to inquiries about customer master data | ||
| Inquire into service agreement master | SMAServiceAgreementMasterInquire | |||
| Inquire into service case progress | CaseServiceCaseProgressInquire | Respond to inquiries about the status of service cases | ||
| Inquire into service event groups
| InquireIntoServiceEventGroups_IN | |||
| Inquire into service order reference data | SMAServiceOrderReferenceDataInquire | |||
| Inquire into service orders | SMAServiceOrderProgressInquire | |||
| Maintain project sales packing slips | ProjProjectSalesPackingSlipMaintain | Document and record project sales packing slip | ||
| Maintain service event groups
| MaintainServiceEventGroups_IN | |||
| Maintain service orders | SMAServiceOrdersMaintain | Document and record service business events | ||
| Maintain technician access to service (Enterprise Portal) | SMAEPTechServiceMaintain | Maintain service data for field service technicians | ||
| Maintain web service orders | SMAWebServiceOrdersMaintain | Maintain and transfer service orders created in the Enterprise Portal | ||
| Perform service order periodic jobs | SMAServiceOrderPeriodicMaintain | Periodic batch-oriented service order maintenance | ||
| View fiscal document
| FiscalDocumentInquire_BR |
Note Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).