Field service technician security role (SMAFieldServiceTechnician) [AX 2012]
Updated: May 6, 2014
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
The Field service technician security role represents a user who visits customers in the field to perform service orders.
By default, this security role is assigned the following duties in Microsoft Dynamics AX.
| Duty name | Duty AOT name | Duty description | ||
|---|---|---|---|---|
| Inquire into contact master | smmContactMasterInquire | Respond to inquiries about contact master data | ||
| Inquire into service event groups
| InquireIntoServiceEventGroups_IN | |||
| Inquire into service orders | SMAServiceOrderProgressInquire | |||
| Maintain activities | smmActivitiesMaintain | Maintain activities | ||
| Maintain cases | CaseCasesMaintain | Maintain cases | ||
| Maintain Microsoft Outlook synchronization | smmOutlookSynchronizationMaintain | Configure and maintain Microsoft Outlook synchronization | ||
| Maintain project sales packing slips | ProjProjectSalesPackingSlipMaintain | Document and record project sales packing slip | ||
| Maintain service cases | CaseServiceCasesMaintain | Maintain service cases | ||
| Maintain service event groups
| MaintainServiceEventGroups_IN | |||
| Maintain service orders | SMAServiceOrdersMaintain | Document and record service business events | ||
| Maintain technician access to service (Enterprise Portal) | SMAEPTechServiceMaintain | Maintain service data for field service technicians | ||
| Review case process | CaseCaseProcessReview | Monitor, analyze, and improve the case process | ||
| View fiscal document
| FiscalDocumentInquire_BR |
Note Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).