Microsoft Dynamics NAV 2009 Privacy Statement

The information we collect from you will be used by Microsoft and its controlled subsidiaries and affiliates to enable the features you are using and provide the service(s) or carry out the transaction(s) you have requested or authorised. It may also be used to analyse and improve Microsoft products and services.

We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some Microsoft services may send periodic member letters that are considered part of the service. We may occasionally request your feedback, invite you to participate in surveys, or send you promotional mailings to inform you of other products or services available from Microsoft and its affiliates.

In order to offer you a more consistent and personalised experience in your interactions with Microsoft, information collected through one Microsoft service may be combined with information obtained through other Microsoft services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customise certain services to your geographic area.

In order to access certain Microsoft Dynamics NAV 2009 online services, you will be asked to enter an e-mail address and password, which we refer to as your Windows Live™ ID. After you create your Windows Live ID, you can use the same credentials to sign in to many different Microsoft sites and services, as well as those of select Microsoft partners that display the Windows Live ID logo. By signing in to one Microsoft site or service, you may be automatically signed in when you visit other Microsoft sites and services. To learn more about how your credential information is used when you sign in to participating sites, please read the Microsoft Online Privacy Statement at http://privacy.microsoft.com/.

Except as described in this statement, personal information you provide will not be transferred to third parties without your consent. We occasionally hire other companies to provide limited services on our behalf, such as packaging, sending and delivering purchases and other mailings, answering customer questions about products or services, processing event registration, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Microsoft may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Microsoft or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Microsoft employees, customers, or the public.

Information that is collected by or sent to Microsoft by Microsoft Dynamics NAV 2009 may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries, or service providers maintain facilities. Microsoft abides by the safe harbour framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

When you use software with Internet-enabled features, information about your computer ("standard computer information") is sent to the Web sites you visit and online services you use. Microsoft uses standard computer information to provide you Internet-enabled services, to help improve our products and services, and for statistical analysis. Standard computer information typically includes information such as your IP address, operating system version, browser version, and regional and language settings. In some cases, standard computer information may also include hardware ID, which indicates the device manufacturer, device name, and version. If a particular feature or service sends information to Microsoft, standard computer information will be sent as well.

The privacy details for each Microsoft Dynamics NAV 2009 feature, software or service listed in this privacy statement describe what additional information is collected and how it is used.

Some Microsoft Dynamics NAV 2009 features may use cookies. A cookie is a small text file that is placed on your hard disk by a Web server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. One of the primary purposes of cookies is to provide a convenience feature to save you time. This simplifies the process of delivering relevant content, eases navigation, and so on.

You have the ability to accept or decline cookies by going to Internet Options in Control Panel in Windows and clicking the Privacy tab. Microsoft Dynamics NAV 2009 abides by the privacy settings you select in Control Panel (or in Windows Internet Explorer) and does not download cookies if you have chosen not to allow cookies to be downloaded. Features such as Microsoft Dynamics Online Connect might not work correctly with this setting in place. In addition, features used by Web sites and services that use cookies might not work correctly in Internet Explorer. Cookies previously saved to your hard disk might still be read by Microsoft Dynamics NAV 2009 unless you use the Internet Options in Control Panel or Internet Explorer to remove previously saved cookies.

Microsoft is committed to helping protect the security of your information. We use a variety of security technologies and procedures to help protect your information from unauthorised access, use, or disclosure. For example, we store the information you provide on computer systems with limited access, which are located in controlled facilities.

We will occasionally update this privacy statement to reflect changes in our products, services, and customer feedback. When we post changes, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how Microsoft will use your personal information, we will notify you either by posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how Microsoft is protecting your information.

Microsoft welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us at navpriv@microsoft.com.

Microsoft Corporation

Microsoft Dynamics NAV Privacy

One Microsoft Way

Redmond, Washington 98052

USA

The remainder of this document will address the following specific features:

Help

Microsoft Dynamics Online Connect

Microsoft Error Reporting