Step 3: Transferring the Call

This is the third of four topics describing the steps to create the Create an Automated Call Distributor walkthrough application. This sequence of topics demonstrates how the various capabilities of communications workflow activities can be combined to implement a basic Unified Communications Managed API call distributor application using Microsoft Visual Studio development system. The procedures for creating the walkthrough application build sequentially. Completing the procedures in sequence is important.

To transfer the call to support

  1. In the Visual Studio Toolbox, drag and drop a BlindTransfer activity onto ifElseSupport below promptSupport.

  2. In the Properties window, set the Name property to transferToSupport. Set the CalledParty property to an appropriate value. For example: tel:+12065550101.