Customer support options

The following table shows the current support options for MapPoint.

Product Name:

MapPoint 2013 or MapPoint 2013 with GPS Locator

OEM Distributed:

If your product came installed with a new computer or device, the hardware manufacturer provides technical support and assistance for this software. Contact your manufacturer directly for support.

Support Info Online:

In the United States, visit the Microsoft Help and Support Web site.

In Canada, visit the Microsoft Canada Help and Support Web site.

For all other locations, visit the Microsoft Help and Support International Support Web page and select your country of residence.

Phone Support:

In the United States, call (866) 452-4755.

In Canada, call (800) 668-7975.

For all other regions, see our International section later in this topic.

TTY Users:

Microsoft text telephone (TTY/TDD) services are available at:

In Washington state, call (425) 635-4948.

In the United States, call (800) 892-5234.

In Canada, call (905) 568-9641.

For all other regions, see our International section later in this topic.

Conditions:

Microsoft support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.

International technical support numbers (partial list only)

Note   For regional support policy details and more, visit the Microsoft Help and Support International Support Web page and select your country from the list. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product.

Argentina

Servicios al Cliente: (5411) 4316-4600

Fax: (5411) 4316-4698

Soporte Técnico: (5411) 4316-4664

Australia

Technical Support Phone: 13 20 58

Technical Support Fax: (61) (2) 9023 5021

Bolivia

Atencion al Cliente: 0800-2029

Soporte Técnico: 0800-3443

Brasil

Teléfono: (55) (11) 5504-2155

Fax: (55) (11) 5504-2227 / 5504-2228

Teléfono de Soporte Técnico: (55)(11) 3444-6844

Caribe

Teléfono: (787) 268-8528

Fax: (787) 273-3636

Soporte Técnico: 1-877-672-3842

Centro de Servicios: (800) 297-5982, para códigos de áreas 787 & 809 solamente, 506-298-2000 (para otras áreas)

Centroamérica

Soporte Técnico: (506) 298-2020

Customer Service/Centro de Servicios: (506) 298-2000

Chile

Teléfono: 800-330-6000

Colombia

Teléfono: (571) 524-0404

Para llamadas desde fuera de Bogotá: 9800-5-10595, 9800-9-10595

Fax: (571) 524- 0405

Ecuador

Teléfono: (593) (2) 258 025

PBX: (593) (2) 263-820

Fax: (593) (2) 262-894

France

(33) (0) 825 827 829, followed by 0 and code 10 20 #

Telex: MSPARIS 604322F

Germany

Standard Support (Installation and Handling): (01805) 67 22 55

General information about Microsoft support in central Europe:

Telephone: (01805) 25-1199

Fax: (01805) 25-1191

Japan

Microsoft Support Contact Center

TEL: (81) (3) 5354-4700

FAX: (81) (3) 5388-8253

México

Aplicaciones y Sistemas Operativos de Escritorio: 52) (5) 267-2199

Herramientas de Desarrollo y Sistemas Avanzados: 52) (5) 267-2190

Atención a Clientes: (52) (5) 267-2191

Atención a Distribuidores: (52) (5) 267-2110

Fax: (52) (5) 267-2119

New Zealand

Technical Support: (64) (9) 357-5575

Panamá

Soporte Técnico: (507) 298-2020

Centro de Servicios: 800) 506-0001

Paraguay

Microsoft Paraguay

Atención al Cliente: +595 (21) 498190

Soporte técnico: +595 (21) 495865

Perú

Atención al Cliente - Microsoft: (511) 215-5002

Soporte Técnico: (511) 215-5005

InfoEmpresa: (511) 215-5006

Información sobre Eventos: (511) 215-5010

Fax: (511) 215-5004

Puerto Rico

Soporte Técnico: (787)-268-8528, 1-877-672-3842

Centro de Servicios: (800) 297 5982 para códigos de áreas 787 & 809 solamente

South Africa

Phone: (27) (11) 257 0000 or 0860225567 (inside South Africa)

Technical Support Fax: (27) (11) 257-0424

United Kingdom

Tel: 0870 60 10 100

Customers phoning from Ireland: +353 1 706 5353

Uruguay

Soporte Técnico (598) 2-908-0998/1998

Atención a Clientes: (598) 2-916-4445

Atención a Canal: (598) 2-916-4446

Venezuela

Teléfono: (582) 276-0500

Fax: (582) 276-0600

Soporte Técnico: (58)(212)0500-MICROSOFT (0500-6427676)

Atencion al Canal: (58)(212)0800-MSCANAL (0800-6722625)

Registro de Eventos: (58)(212)0500-MSEVENTOS (0500-6738368)

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