Customer support options
The following table shows the current support options for MapPoint.
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Product Name: |
MapPoint 2013 or MapPoint 2013 with GPS Locator |
|---|---|
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OEM Distributed: |
If your product came installed with a new computer or device, the hardware manufacturer provides technical support and assistance for this software. Contact your manufacturer directly for support. |
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Support Info Online: |
In the United States, visit the Microsoft Help and Support Web site. In Canada, visit the Microsoft Canada Help and Support Web site. For all other locations, visit the Microsoft Help and Support International Support Web page and select your country of residence. |
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Phone Support: |
In the United States, call (866) 452-4755. In Canada, call (800) 668-7975. For all other regions, see our International section later in this topic. |
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TTY Users: |
Microsoft text telephone (TTY/TDD) services are available at: In Washington state, call (425) 635-4948. In the United States, call (800) 892-5234. In Canada, call (905) 568-9641. For all other regions, see our International section later in this topic. |
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Conditions: |
Microsoft support services are subject to then-current prices, terms, and conditions, which are subject to change without notice. |
International technical support numbers (partial list only)
Note For regional support policy details and more, visit the Microsoft Help and Support International Support Web page and select your country from the list. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product.
Argentina
Servicios al Cliente: (5411) 4316-4600
Fax: (5411) 4316-4698
Soporte Técnico: (5411) 4316-4664
Australia
Technical Support Phone: 13 20 58
Technical Support Fax: (61) (2) 9023 5021
Bolivia
Atencion al Cliente: 0800-2029
Soporte Técnico: 0800-3443
Brasil
Teléfono: (55) (11) 5504-2155
Fax: (55) (11) 5504-2227 / 5504-2228
Teléfono de Soporte Técnico: (55)(11) 3444-6844
Caribe
Teléfono: (787) 268-8528
Fax: (787) 273-3636
Soporte Técnico: 1-877-672-3842
Centro de Servicios: (800) 297-5982, para códigos de áreas 787 & 809 solamente, 506-298-2000 (para otras áreas)
Centroamérica
Soporte Técnico: (506) 298-2020
Customer Service/Centro de Servicios: (506) 298-2000
Chile
Teléfono: 800-330-6000
Colombia
Teléfono: (571) 524-0404
Para llamadas desde fuera de Bogotá: 9800-5-10595, 9800-9-10595
Fax: (571) 524- 0405
Ecuador
Teléfono: (593) (2) 258 025
PBX: (593) (2) 263-820
Fax: (593) (2) 262-894
France
(33) (0) 825 827 829, followed by 0 and code 10 20 #
Telex: MSPARIS 604322F
Germany
Standard Support (Installation and Handling): (01805) 67 22 55
General information about Microsoft support in central Europe:
Telephone: (01805) 25-1199
Fax: (01805) 25-1191
Japan
Microsoft Support Contact Center
TEL: (81) (3) 5354-4700
FAX: (81) (3) 5388-8253
México
Aplicaciones y Sistemas Operativos de Escritorio: 52) (5) 267-2199
Herramientas de Desarrollo y Sistemas Avanzados: 52) (5) 267-2190
Atención a Clientes: (52) (5) 267-2191
Atención a Distribuidores: (52) (5) 267-2110
Fax: (52) (5) 267-2119
New Zealand
Technical Support: (64) (9) 357-5575
Panamá
Soporte Técnico: (507) 298-2020
Centro de Servicios: 800) 506-0001
Paraguay
Microsoft Paraguay
Atención al Cliente: +595 (21) 498190
Soporte técnico: +595 (21) 495865
Perú
Atención al Cliente - Microsoft: (511) 215-5002
Soporte Técnico: (511) 215-5005
InfoEmpresa: (511) 215-5006
Información sobre Eventos: (511) 215-5010
Fax: (511) 215-5004
Puerto Rico
Soporte Técnico: (787)-268-8528, 1-877-672-3842
Centro de Servicios: (800) 297 5982 para códigos de áreas 787 & 809 solamente
South Africa
Phone: (27) (11) 257 0000 or 0860225567 (inside South Africa)
Technical Support Fax: (27) (11) 257-0424
United Kingdom
Tel: 0870 60 10 100
Customers phoning from Ireland: +353 1 706 5353
Uruguay
Soporte Técnico (598) 2-908-0998/1998
Atención a Clientes: (598) 2-916-4445
Atención a Canal: (598) 2-916-4446
Venezuela
Teléfono: (582) 276-0500
Fax: (582) 276-0600
Soporte Técnico: (58)(212)0500-MICROSOFT (0500-6427676)
Atencion al Canal: (58)(212)0800-MSCANAL (0800-6722625)
Registro de Eventos: (58)(212)0500-MSEVENTOS (0500-6738368)