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Troubleshoot navigation

This topic contains information about how to troubleshoot problems that can occur when you use navigation in MapPoint.

I'm having trouble hearing the spoken instructions when using navigation, even though my computer's volume control is set at the maximum level. How can I make it louder?

Try changing the volume and wave settings on your computer by following these steps, depending on your operating system.

For users of Windows 7:

  1. In Control Panel, open Hardware and Sound.

  2. Click Sound.

  3. On the Playback tab, click your device and then click the Properties button.

  4. Click the Levels tab, and then move the sliders to the level you want.

  5. Click OK.

For users of Windows Vista:

  1. In Control Panel, open the Hardware and Sound link.

  2. Click Adjust system volume.

  3. Move the volume and wave sliders to the top.

For users of Windows Vista in Classic mode:

  1. In Control Panel, click Sound.

  2. Highlight Speakers/Headphones.

  3. Click Properties.

  4. Click the Levels tab.

  5. Move the volume sliders, and make sure that Speakers is turned on.

For users of Windows XP:

  1. In Control Panel, open Sounds and Audio Devices.

  2. Click the Audio tab.

  3. Under Sound playback, click Volume.

  4. Move the volume and wave sliders to the top.

There are no voice instructions or sound when I use the navigation feature.

You can use a different speech engine as long as it is compatible with Speech Application Programming Interface (SAPI) version 5.1.

Also:

  • Ensure that the voice instructions are not muted. On the Tools menu, click Full screen navigation view, and then click Mute Gg650241.Mute(en-us,MSDN.10).gif, or press F7.

  • Make sure that the speaker volume is not turned down or is not muted. Some speakers have external controls for volume and muting. Try turning the volume up.

  • See whether the speakers are selected as the current output device by using one of the following procedures, depending on your operating system:

For users of Windows 7 or Windows Vista:

  1. In Control Panel, open the Hardware and Sound link.

  2. Click Adjust system volume.

  3. Move the volume and wave sliders to the top.

For users of Windows Vista in Classic mode:

  1. In Control Panel, click Sound.

  2. Highlight Speakers/Headphones.

  3. Click Properties.

  4. Click the Levels tab.

  5. Move the volume sliders, and make sure that Speakers is turned on.

For users of Windows XP:

  1. In Control Panel, click Speech.

  2. On the Text-to-Speech tab, click Audio Output, and then make sure that the speakers are selected.

  3. Verify that the speakers are connected properly. Make sure that the sound card for the computer is properly attached and that the correct drivers are installed. For additional information, consult the documentation for the speaker hardware.

  4. Test the text-to-speech engine. To test for corruption, switch to another engine. If another engine is working properly, reinstall the first engine from the original source. If no engine is working properly, reinstall the SAPI component from the original source or DVD.

  5. Try exiting Windows Media Player if it is running.

I missed a turn and got off route. I tried to reroute from my current position to get back on track, and the instructions didn't update.

When your current position is not the start of the route and you want to reroute from that position, follow these steps:

  1. Open the GPS task pane, and then make sure that the GPS receiver is getting a signal.

  2. Under Routing, in the Recalculate route from current location to: box, type or select the place or address to which you want to go.

  3. Click Go, or press F3.

Why can't I open full screen navigation?

Before you can use full screen navigation:

  • You must install and start a compatible GPS receiver.

  • You must create a route to follow.

  • Your position must be at the start of the route or somewhere along the route.

  • In the GPS task pane, you must click the Start/stop GPS tracking button, and then select the Provide navigation check box.

My Zune audio player doesn't pause when instructions are spoken.

Your audio player might not pause when MapPoint gives verbal instructions. If this happens, turn your audio player off until you're done receiving driving directions.

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