Which entities are customizable?
Applies To: CRM 2016 onprem, CRM Online
Microsoft Dynamics CRM 2016 has 271 entities; of these, 98 entities are customizable. Any custom entities that you add are also customizable. Creators of managed solutions can use managed properties to select whether to enable customization of entities in their solutions. The specific customizations that are allowed for customizable entities are defined by other properties.
EntityMetadata properties that control customization
The following entity metadata properties define what types of customizations any entity will support.
Property  Description 

Specifies whether an entity allows customization. 

Specifies whether you can change the display name for an entity in the application. 

Specifies whether you can add a lookup attribute to an entity to establish a custom entity relationship. 

Specifies whether you can set the entity to be the primary entity in a custom entity relationship. 

Specifies whether the entity can participate in a manytomany custom entity relationship. 

Specifies whether you can create custom forms for the entity. 

Specifies whether you can create charts for the entity. 

Specifies whether you can create views for the entity. 

Specifies whether you can create attributes for the entity. 

Specifies whether any other entity properties not represented by a managed property can be changed. 
Fully customizable entities
The following table lists the entities that support all the customization capabilities. Any custom entities you add will support the same capabilities.
Account 
Campaign 
CampaignActivity 
CampaignResponse 
Competitor 
Connection 
Contact 
Contract 

Fax 
Goal 
Incident 
Invoice 
InvoiceDetail 
Lead 
Letter 
List 
Opportunity 
OpportunityProduct 
PhoneCall 
Product 
QueueItem 
Quote 
QuoteDetail 
SalesLiterature 
SalesOrder 
SalesOrderDetail 
ServiceAppointment 
SystemUser 
Task 
Territory 





Customizable entity properties
The following table lists the customizable entities and the values for the entity metadata properties that control customizations.
DisplayName  IsCustomizable  CanBeInManyToMany  CanBePrimaryEntityInRelationship  CanBeRelatedEntityInRelationship  CanCreateAttributes  CanCreateCharts  CanCreateForms  CanCreateViews  CanModifyAdditionalSettings  IsRenameable 

Account 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
ActivityMimeAttachment 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
ActivityPointer 
True 
False 
False 
False 
False 
True 
False 
True 
True 
True 
Annotation 
True 
False 
False 
False 
False 
False 
False 
True 
True 
False 
Appointment 
True 
True 
True 
True 
True 
True 
False 
True 
True 
True 
BulkOperation 
True 
False 
False 
False 
False 
True 
False 
True 
True 
True 
BusinessUnit 
True 
True 
True 
True 
True 
False 
True 
True 
True 
True 
Campaign 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
CampaignActivity 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
CampaignResponse 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
Competitor 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
CompetitorAddress 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
Connection 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
ConnectionRole 
True 
False 
False 
False 
False 
False 
False 
False 
True 
True 
Contact 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
Contract 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
ContractDetail 
True 
True 
True 
True 
True 
False 
True 
True 
True 
True 
ContractTemplate 
True 
False 
True 
False 
False 
False 
False 
False 
True 
True 
CustomerAddress 
True 
True 
True 
True 
True 
False 
True 
True 
True 
True 
CustomerOpportunityRole 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
Discount 
True 
True 
False 
False 
False 
False 
False 
False 
True 
False 
DiscountType 
True 
True 
True 
False 
False 
False 
False 
False 
True 
False 
DuplicateRule 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
DuplicateRuleCondition 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 

True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
EmailServerProfile 
True 
False 
True 
True 
False 
False 
False 
False 
True 
False 
Equipment 
True 
True 
True 
True 
True 
False 
True 
True 
True 
True 
Fax 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
FieldPermission 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
FieldSecurityProfile 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
Goal 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
GoalRollupQuery 
True 
True 
True 
True 
False 
True 
False 
True 
True 
True 
ImportMap 
True 
False 
True 
False 
False 
False 
False 
False 
True 
False 
Incident 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
IncidentResolution 
True 
False 
False 
False 
False 
False 
False 
False 
True 
True 
InternalAddress 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
Invoice 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
InvoiceDetail 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
KbArticle 
True 
True 
True 
True 
True 
True 
False 
True 
True 
True 
KbArticleTemplate 
True 
False 
True 
False 
False 
False 
False 
False 
False 
False 
Lead 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
LeadAddress 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
Letter 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
List 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
Mailbox 
True 
False 
True 
True 
True 
True 
True 
True 
True 
False 
MailMergeTemplate 
True 
True 
True 
True 
True 
False 
True 
True 
True 
True 
Metric 
True 
True 
True 
True 
False 
True 
False 
True 
True 
True 
Opportunity 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
OpportunityClose 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
OpportunityProduct 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
OrderClose 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
Organization 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
PhoneCall 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
PriceLevel 
True 
True 
True 
True 
True 
True 
True 
True 
True 
False 
ProcessSession 
True 
False 
False 
False 
False 
False 
False 
True 
True 
False 
ProcessStage 
True 
False 
True 
True 
False 
False 
False 
False 
True 
False 
ProcessTrigger 
True 
True 
False 
False 
False 
False 
False 
False 
True 
False 
Product 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
ProductPriceLevel 
True 
True 
False 
False 
False 
False 
False 
False 
True 
False 
Publisher 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
Queue 
True 
True 
True 
True 
True 
False 
True 
True 
True 
True 
QueueItem 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
Quote 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
QuoteClose 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
QuoteProduct 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
RecurringAppointmentMaster 
True 
True 
True 
True 
True 
True 
False 
True 
True 
True 
Report 
True 
False 
False 
False 
False 
True 
False 
True 
True 
True 
ReportCategory 
True 
True 
True 
True 
True 
False 
True 
True 
True 
False 
Resource 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
ResourceGroup 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
ResourceGroupExpansion 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
Role 
True 
False 
True 
False 
False 
False 
False 
False 
True 
False 
RolePrivileges 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
RollupField 
True 
False 
False 
False 
False 
False 
False 
False 
True 
True 
SalesLiterature 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
SalesOrder 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
SalesOrderDetail 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
SavedQuery 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
SavedQueryVisualization 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
Service 
True 
False 
True 
False 
False 
True 
False 
True 
True 
False 
ServiceAppointment 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
SharePointDocumentLocation 
True 
True 
True 
True 
True 
False 
True 
True 
True 
True 
SharePointSite 
True 
True 
True 
True 
True 
False 
True 
True 
True 
True 
Site 
True 
False 
True 
False 
False 
False 
False 
False 
True 
False 
Solution 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
Subject 
True 
False 
True 
False 
False 
False 
False 
False 
True 
False 
SystemUser 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
Task 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
Team 
True 
True 
True 
True 
True 
True 
True 
True 
True 
False 
TeamTemplate 
True 
False 
False 
False 
False 
False 
False 
False 
False 
False 
Template 
True 
False 
False 
False 
False 
False 
False 
True 
True 
True 
Territory 
True 
True 
True 
True 
True 
True 
True 
True 
True 
True 
TransactionCurrency 
True 
True 
True 
False 
False 
False 
False 
False 
True 
True 
UoM 
True 
True 
True 
False 
False 
False 
False 
False 
True 
False 
UoMSchedule 
True 
False 
True 
False 
False 
True 
False 
True 
True 
False 
UserQuery 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
UserQueryVisualization 
True 
False 
False 
False 
False 
False 
False 
False 
True 
False 
Workflow 
True 
False 
True 
False 
False 
False 
False 
False 
True 
False 
See Also
Microsoft Dynamics CRM 2016 and Microsoft Dynamics CRM Online
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