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IncidentResolution (case resolution) entity messages and methods

IncidentResolution (case resolution) entity messages and methods

Applies To: CRM 2015 on-prem, CRM Online

An incident resolution (case resolution) is a special type of activity that is created when an incident is closed. It includes the description of the resolution, billing status, and the duration of the case. The schema name for this entity is IncidentResolution. To view the entity metadata for your organization, install the Metadata Browser solution described in Browse the metadata for your organization. You can also view the metadata for an uncustomized organization in the Excel file called EntityMetadata.xlsx included in the top-level folder of the SDK download.

The following table describes the messages for this entity, which you use with the IOrganizationService.Execute method.

 

Message Description

AssociateRequest

Creates a link between a record and one or more records that participate in a relationship. You can also use the IOrganizationService.Associate method. For more information, see Actions on Entity Records. For a list of default relationships for this entity, refer to the CaseResolution entity metadata. You can find this information in the metadata for your organization. See the preceding metadata browser information.

CreateRequest

Creates an incident resolution. You can also call the IOrganizationService.Create method.

DeleteRequest

Deletes an incident resolution. You can also call the IOrganizationService.Delete method.

DisassociateRequest

Removes a link between a record and one or more records that participate in a relationship. You can also use the IOrganizationService.Disassociate method. For more information, see Actions on Entity Records. For a list of default relationships for this entity, refer to the IncidentResolution entity metadata. You can find this information in the metadata for your organization. See the preceding metadata browser information.

GrantAccessRequest

Shares an incident resolution with another security principal (user or team).

InitializeFromRequest

Initializes a new record from an existing record provided that an attribute map is defined for the two entities. For more information, see Customize entity and attribute mappings.

ModifyAccessRequest

Changes the access rights for an incident resolution previously shared with another security principal (user or team).

RetrieveDuplicatesRequest

Detects and retrieves duplicate records for the specified record provided that duplicate detection is enabled and there are published duplicate detection rules for the entity. For more information, see Detect duplicate data.

RetrieveRequest

Retrieves an incident resolution. You can also call the IOrganizationService.Delete method.

RetrieveMultipleRequest

Retrieves a collection of incident resolutions. You can also call the IOrganizationService.Retrieve method.

RetrievePrincipalAccessRequest

Retrieves the access rights that the specified security principal (user or team) has to an incident resolution.

RetrieveSharedPrincipalsAndAccessRequest

Retrieves the security principals (users or teams) that have access to an incident resolution, and also retrieves their access rights to the campaign.

RevokeAccessRequest

Removes all access rights to an incident resolution for the specified security principal (user or team).

SetStateRequest

Sets the state of an incident resolution. If you are using early bound types, use the IncidentResolutionState enumeration to set the possible states. For a list of the state values, refer to the IncidentResolution entity metadata. You can find this information in the metadata for your organization. See the preceding metadata browser information.

UpdateRequest

Updates an incident resolution. You can also call the IOrganizationService.Update method.

See Also

Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM Online
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