KbArticleTemplate entity messages and methods

KbArticleTemplate entity messages and methods

Applies To: CRM 2016 on-prem, CRM Online

A knowledge base article template is a template that’s used to create a knowledge base article. It describes the sections and formatting required for the knowledge base article. The schema name for this entity is KbArticleTemplate. To view the entity metadata for your organization, install the Metadata Browser solution described in Browse the metadata for your organization. You can also view the metadata for an uncustomized organization in the Excel file called EntityMetadata.xlsx included in the top-level folder of the SDK download.

The following table describes the messages for this entity, which you use with the IOrganizationService.Execute method.

 

Message Description

CreateRequest

Creates a knowledge base article template. You can also call the IOrganizationService.Create method.

DeleteRequest

Deletes a knowledge base article template. You can also call the IOrganizationService.Delete method.

RetrieveRequest

Retrieves a knowledge base article template. You can also call the IOrganizationService.Retrieve method.

RetrieveMultipleRequest

Retrieves a collection of knowledge base article templates. You can also call the IOrganizationService.RetrieveMultiple method.

UpdateRequest

Updates a knowledge base article template. You can also call the IOrganizationService.Update method.

See Also

Microsoft Dynamics CRM 2016 and Microsoft Dynamics CRM Online
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