Service entities (contract, incident, knowledge base, queue, calendar, entitlement, slakpiinstance)
Applies To: Dynamics CRM 2015
The entities described in this section are targeted at the customer service department of an organization.
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In addition to the entities linked to later in this topic, there are several entities that will appear to support a set of messages or could be used with the IOrganizationService methods. However, the following entities are for internal use only:
While these entities appear to support common messages and methods, they also have a dependency on the web application so that certain messages will not work as expected when called directly from the web services. You should not use these entities in your code. |
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