Service entities (contract, incident, knowledge base, queue, calendar, entitlement, slakpiinstance)
Applies To: CRM 2015 on-prem, CRM Online
[This topic is pre-release documentation and is subject to change in future releases.]
The entities described in this section are targeted at the customer service department of an organization.
In addition to the entities linked to later in this topic, there are several entities that will appear to support a set of messages or could be used with the IOrganizationService methods. However, the following entities are for internal use only:|
In This Section
Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM Online
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