IncidentResolution (Case Resolution) Entity Metadata

[Applies to: Microsoft Dynamics CRM 2011]

The following information is for the incident resolution (case resolution) entity in a default, uncustomized installation of Microsoft Dynamics CRM. The schema name and early bound class for this entity is IncidentResolution.

To view the entity metadata for your organization, install the Metadata Browser solution described in Browse the Metadata for Your Organization.

In This Topic

Entity Metadata

The following table shows the metadata for the incident resolution (case resolution) entity.

 

Entity metadata property Value

OTC

4206

EntityLogicalName

incidentresolution

DisplayName

Case Resolution

OwnershipType

UserOwned

IsCustomizable

True

Description

Special type of activity that includes description of the resolution, billing status, and the duration of the case.

IsAvailableOffline

True

IsAuditEnabled

False

AutoRouteToOwnerQueue

False

CanBeInManyToMany

False

CanBePrimaryEntityInRelationship

False

CanBeRelatedEntityInRelationship

False

CanCreateAttributes

False

CanCreateCharts

False

CanCreateForms

False

CanCreateViews

False

CanModifyAdditionalSettings

True

CanTriggerWorkflow

False

IsActivity

True

IsActivityParty

False

IsChildEntity

False

IsConnectionsEnabled

canmodifyconnectionsettings

IsCustomEntity

False

IsDocumentManagementEnabled

False

IsDuplicateDetectionEnabled

False

IsEnabledForCharts

False

IsImportable

True

IsIntersect

False

IsMailMergeEnabled

False

IsManaged

True

IsMappable

True

IsReadingPaneEnabled

True

IsRenameable

True

IsValidForAdvancedFind

False

IsValidForQueue

False

IsVisibleInMobile

False

PrimaryIdAttribute

activityid

PrimaryNameAttribute

subject

ReportViewName

FilteredIncidentResolution

RecurrenceBaseEntityLogicalName

DisplayCollectionName

Case Resolutions

Privilege Metadata

The following table shows the entity privilege metadata for the incident resolution entity.

 

PrivilegeName Id Type CanBeBasic CanBeDeep CanBeGlobal CanBeLocal

prvAppendActivity

78777c10-09ab-4326-b4c8-cf5729702937

Append

True

True

True

True

prvAppendToActivity

6ec8e901-d770-44c0-8f12-d07425f638bd

AppendTo

True

True

True

True

prvAssignActivity

8b99344e-ebbf-4f84-8438-e1e34d194de9

Assign

True

True

True

True

prvCreateActivity

091df793-fe5e-44d4-b4ca-7e3f580c4664

Create

True

True

True

True

prvDeleteActivity

bb4457f2-9b45-4482-a95a-7adef25f388a

Delete

True

True

True

True

prvReadActivity

650c14fe-3521-45fe-a000-84138688e45d

Read

True

True

True

True

prvShareActivity

b5f2ee06-d359-4495-bbda-312aae1c6b1e

Share

True

True

True

True

prvWriteActivity

0dc8f72c-57d5-4b4d-8892-fe6aac0e4b81

Write

True

True

True

True

Attribute Metadata

The following table shows the attribute metadata for the incident resolution entity.

 

EntityLogicalName IsCustomizableEntity IsIntersect LogicalName Description Type SchemaName IsCustomAttribute IsCustomizable RequiredLevel IsValidForCreate IsValidForRead IsValidForUpdate CanBeSecuredForCreate CanBeSecuredForRead CanBeSecuredForUpdate IsAuditEnabled IsManaged IsPrimaryId IsPrimaryName IsRenameable IsSecured IsValidForAdvancedFind DisplayName

incidentresolution

yes

no

activityid

Unique identifier of the case resolution activity.

Uniqueidentifier

ActivityId

False

False

SystemRequired

True

True

False

False

False

False

False

True

True

False

False

False

True

Case Resolution

incidentresolution

yes

no

activitytypecode

Type of activity.

EntityName

ActivityTypeCode

False

True

SystemRequired

False

True

False

False

False

False

True

True

False

False

False

False

True

Activity Type

incidentresolution

yes

no

actualdurationminutes

Actual duration of the case resolution activity in minutes.

Integer

ActualDurationMinutes

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

True

Actual Duration

incidentresolution

yes

no

actualend

Actual end time of the case resolution activity.

DateTime

ActualEnd

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

True

Actual End

incidentresolution

yes

no

actualstart

Actual start time of the case resolution activity.

DateTime

ActualStart

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

False

Actual Start

incidentresolution

yes

no

category

Category for the case resolution activity.

String

Category

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

True

Category

incidentresolution

yes

no

createdby

Unique identifier of the user who created the case resolution activity.

Lookup

CreatedBy

False

False

None

False

True

False

False

False

False

False

True

False

False

False

False

True

Created By

incidentresolution

yes

no

createdon

Date and time when the case resolution activity was created.

DateTime

CreatedOn

False

False

None

False

True

False

False

False

False

False

True

False

False

False

False

True

Created On

incidentresolution

yes

no

createdonbehalfby

Unique identifier of the delegate user who created the incidentresolution.

Lookup

CreatedOnBehalfBy

False

True

None

False

True

False

False

False

False

False

True

False

False

False

False

True

Created By (Delegate)

incidentresolution

yes

no

description

Special type of activity that includes such information as the description of the resolution, billing status, and the duration of a case.

Memo

Description

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

True

Description

incidentresolution

yes

no

importsequencenumber

Unique identifier of the data import or data migration that created this record.

Integer

ImportSequenceNumber

False

True

None

True

True

False

False

False

False

True

True

False

False

False

False

True

Import Sequence Number

incidentresolution

yes

no

incidentid

Unique identifier of the case.

Lookup

IncidentId

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

True

Case

incidentresolution

yes

no

isbilled

Information about whether the case resolution activity was billed as part of resolving a case.

Boolean

IsBilled

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

True

Is Billed

incidentresolution

yes

no

isregularactivity

Information regarding whether the activity is a regular activity type or event type.

Boolean

IsRegularActivity

False

True

SystemRequired

False

True

False

False

False

False

True

True

False

False

False

False

True

Is Regular Activity

incidentresolution

yes

no

isworkflowcreated

Information that specifies if the case resolution activity was created from a workflow rule.

Boolean

IsWorkflowCreated

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

True

Is Workflow Created

incidentresolution

yes

no

modifiedby

Unique identifier of the user who last modified the case resolution activity.

Lookup

ModifiedBy

False

False

None

False

True

False

False

False

False

False

True

False

False

False

False

True

Modified By

incidentresolution

yes

no

modifiedon

Date and time when the case resolution activity was last modified.

DateTime

ModifiedOn

False

False

None

False

True

False

False

False

False

False

True

False

False

False

False

True

Modified On

incidentresolution

yes

no

modifiedonbehalfby

Unique identifier of the delegate user who last modified the incidentresolution.

Lookup

ModifiedOnBehalfBy

False

True

None

False

True

False

False

False

False

False

True

False

False

False

False

True

Modified By (Delegate)

incidentresolution

yes

no

overriddencreatedon

Date and time that the record was migrated.

DateTime

OverriddenCreatedOn

False

True

None

True

True

False

False

False

False

True

True

False

False

False

False

True

Record Created On

incidentresolution

yes

no

ownerid

Unique identifier of the user or team who owns the case resolution activity.

Owner

OwnerId

False

True

SystemRequired

True

True

False

False

False

False

True

True

False

False

False

False

True

Owner

incidentresolution

yes

no

owningbusinessunit

Unique identifier of the business unit that owns the case resolution activity.

Lookup

OwningBusinessUnit

False

True

None

False

True

False

False

False

False

False

True

False

False

False

False

False

Owning Business Unit

incidentresolution

yes

no

owningteam

Unique identifier of the team who owns the case resolution.

Lookup

OwningTeam

False

True

None

False

True

False

False

False

False

False

True

False

False

False

False

False

Owning Team

incidentresolution

yes

no

owninguser

Unique identifier of the user who owns the case resolution.

Lookup

OwningUser

False

True

None

False

True

False

False

False

False

False

True

False

False

False

False

False

Owning User

incidentresolution

yes

no

scheduleddurationminutes

Scheduled duration of the case resolution activity, specified in minutes.

Integer

ScheduledDurationMinutes

False

True

None

False

True

False

False

False

False

True

True

False

False

False

False

False

Scheduled Duration

incidentresolution

yes

no

scheduledend

Scheduled end time of the case resolution activity.

DateTime

ScheduledEnd

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

False

Scheduled End

incidentresolution

yes

no

scheduledstart

Scheduled start time of the case resolution activity.

DateTime

ScheduledStart

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

False

Scheduled Start

incidentresolution

yes

no

serviceid

Unique identifier of the service with which the case resolution activity is associated.

Lookup

ServiceId

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

False

Service

incidentresolution

yes

no

statecode

Status of the case resolution activity.

State

StateCode

False

True

SystemRequired

False

True

False

False

False

False

True

True

False

False

False

False

True

Status

incidentresolution

yes

no

statuscode

Reason for the status of the case resolution activity.

Status

StatusCode

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

False

Status Reason

incidentresolution

yes

no

subcategory

Subcategory of the case resolution activity.

String

Subcategory

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

True

Sub-Category

incidentresolution

yes

no

subject

Subject associated with the case resolution activity.

String

Subject

False

True

ApplicationRequired

True

True

True

False

False

False

True

True

False

True

False

False

True

Subject

incidentresolution

yes

no

timespent

Time spent on the case resolution activity.

Integer

TimeSpent

False

True

None

True

True

True

False

False

False

True

True

False

False

False

False

True

Time Spent

incidentresolution

yes

no

timezoneruleversionnumber

For internal use only.

Integer

TimeZoneRuleVersionNumber

False

True

None

True

True

True

False

False

False

False

True

False

False

False

False

False

Time Zone Rule Version Number

incidentresolution

yes

no

utcconversiontimezonecode

Time zone code that was in use when the record was created.

Integer

UTCConversionTimeZoneCode

False

True

None

True

True

True

False

False

False

False

True

False

False

False

False

False

UTC Conversion Time Zone Code

incidentresolution

yes

no

activityid

Unique identifier of the case resolution activity.

Uniqueidentifier

ActivityId

False

False

SystemRequired

True

True

False

False

False

False

False

True

True

False

False

False

True

Case Resolution

One-to-Many Relationships

The following table shows the entities that are the referencing entity in a one-to-many relationship with the incident resolution entity.

 

Relationship schema name Referencing entity

incidentresolution_activity_parties

activityparty

IncidentResolution_Annotation

annotation

IncidentResolution_AsyncOperations

asyncoperation

IncidentResolution_BulkDeleteFailures

bulkdeletefailure

userentityinstancedata_incidentresolution

userentityinstancedata

Many-to-Many Relationships

There are no many-to-many relationships for the incident resolution entity.

Many-to-One Relationships

The following table shows the entities that are the referenced entity in a many-to-one relationship with the incident resolution entity.

 

Relationship schema name Referenced entity

activity_pointer_incident_resolution

activitypointer

business_unit_incident_resolution_activities

businessunit

Incident_IncidentResolutions

incident

service_incidentresolutions

service

lk_incidentresolution_createdby

systemuser

lk_incidentresolution_createdonbehalfby

systemuser

user_incidentresolution

systemuser

lk_incidentresolution_modifiedby

systemuser

lk_incidentresolution_modifiedonbehalfby

systemuser

team_incidentresolution

team

See Also

Microsoft Dynamics CRM 2011
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