Set Up Outlook 2010 for IMAP or POP Access to Your E-Mail Account

[This topic is in progress.]

Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu

You can connect Microsoft Outlook 2010 to your e-mail account using POP3 or IMAP4.

How do I set up Outlook 2010 for POP3 or IMAP4 access to my e-mail account?

1. Open Outlook 2010. If the Microsoft Outlook 2010 Startup wizard displays automatically, on the first page of the wizard, click Next. Then, on the E-mail Accounts page of the wizard, click Next again to set up an e-mail account.
   If the Microsoft Outlook 2010 Startup wizard doesn't appear, on the Outlook 2010 toolbar, click the File tab. Then, just above the Account Settings button, click Add Account.
2. Click Manually configure server settings or additional server types, and then click Next.
3. In the Choose Service page of the wizard, select Internet E-mail, and then click Next.
4. Provide the following information on the Internet E-mail Settings page.
   Under User Information:
   1. In the Your Name box, enter the name you want users to see when you send e-mail from this account.
   2. In the E-mail Address box, enter your e-mail address.
      Under Server Information:
   3. Under Account Type, select IMAP or POP3. We recommend using IMAP because it supports more features.
   4. In the Incoming mail server box, enter the IMAP or POP server name. For information about how to find your incoming POP3 or IMAP4 server name, see How do I find the server settings? later in this topic.
   5. In the Outgoing mail server (SMTP) box, enter the SMTP server name. For information about how to find your outgoing SMTP server name, see How do I find the server settings? later in this topic.
      Under Logon Information:
   6. In the User Name box, enter your e-mail address.
   7. In the Password box, enter your password. If you want Outlook to remember your password, make sure the check box next to Remember password is selected.
5. At the lower-right side of the page, click More Settings, and then fill in the Internet E-Mail Settings dialog box as follows:
   On the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.
   On the Advanced tab:
   1. Under Incoming server (IMAP), or Incoming server (POP3), next to Use the following type of encrypted connection, select SSL in the drop-down box.
   2. Under Outgoing server (SMTP), next to Use the following type of encrypted connection, select TLS, and then click OK.
   3. If you're using POP3 and you want to keep a copy of your messages on the server, under Delivery, click Leave a copy of messages on the server. If you don't select this option, all messages will be removed from the server and stored locally on your computer.
6. On the Add New Account page, click Next. After Outlook 2010 tests your account, click Close to close the Test Account Settings dialog box.
7. On the Congratulations page, click Finish.
8. On the Account Settings page, click Close.
9. If you're using IMAP4, a message may display asking you if you want to download folders for the mail server that you added. Click Yes. Use the Outlook 2010 user interface to select which folders to synchronize between the server and your local computer, and then click OK.

For more information about how to use Outlook 2010, see the Help documentation provided with Outlook 2010.

How do I find the server settings?

Before you set up a POP3 or IMAP4 e-mail program, you need to look up your own POP3, IMAP4, and SMTP server settings.

Watch this video to learn how to find your server settings for your POP or IMAP e-mail program.

To find your server settings, sign in to your e-mail account using Outlook Web App. After you sign in, click Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Protocol Settings page under POP setting or IMAP setting, and SMTP setting.

What else do I need to know?

• If you don't know whether to use POP3 or IMAP4, consider using IMAP4 because it supports more features.
• If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through POP3 or IMAP4 will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your POP3 or IMAP4 program. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Outlook Web App. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.

What if I want to know more?

• Use IMAP or POP E-Mail Programs
• Using POP3 and IMAP4 E-Mail Programs