Subject entity

 

Updated: November 29, 2016

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online

A subject categorizes entity records, such as articles and sales literature. By using subjects, you can create a hierarchy of topics to organize and maintain information in Microsoft Dynamics 365. The information organized in the subject tree can be used by any entity in Microsoft Dynamics 365. The Subject entity categorizes the following:

  • Knowledge base articles

  • Incidents (cases)

  • Product catalog items

  • Sales literature

The content organization of the knowledge base is displayed in the subject tree. The subject tree provides organizational consistency across entities. It makes the system easier for customer service, sales, and marketing to use. Frequently, the products for an organization determine the subject tree. However, you can use subject entity records to create nodes at the root level that are not shared.

Microsoft Dynamics 365

© 2016 Microsoft. All rights reserved. Copyright

Community Additions

ADD
Show: