Export (0) Print
Expand All

Knowledge base entities

Applies To: CRM 2015 on-prem, CRM Online

[This topic is pre-release documentation and is subject to change in future releases.]

In Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM Online 2015 Update, a knowledge base is a collection of articles with one or more headers. It is searchable by keyword, header text, title, and subject. It also supports full-text search.

With the knowledge base, you can manage the distribution of product and service information for a business unit. Answers to users' questions can be stored in the knowledge base. The underlying content organization is displayed in the subject tree.

The knowledge base architecture consists of a metadata-driven repository that makes it possible to link questions to various types of content (such as documents, articles, graphics, and webpages) as document indexes. Also supported is a structured knowledge base article and template system.

In This Section

Related Sections

Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM Online
Send comments about this topic to Microsoft.
© 2015 Microsoft. All rights reserved.
Show:
© 2015 Microsoft