Knowledge Base Entities
In Microsoft Dynamics CRM 2011, a knowledge base is a collection of articles with one or more headers. It is searchable by keyword, header text, title, and subject. It also supports full-text search.
With the knowledge base, you can manage the distribution of product and service information for a business unit. Answers to users' questions can be stored in the knowledge base. The underlying content organization is displayed in the subject tree.
The knowledge base architecture consists of a metadata-driven repository that makes it possible to link questions to various types of content (such as documents, articles, graphics, and Web pages) as document indexes. Also supported is a structured knowledge base article and template system.
In This Section
Create, Publish and Search a Knowledge Base Article
KbArticle (Article) Entity Messages and Methods
KbArticle (Article) Entity Metadata
KbArticle (Article) Entity OptionSet Attribute Metadata
KbArticleComment (Article Comment) Entity Messages and Methods
Related Sections
Microsoft Dynamics CRM 2011
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