Support (Compact 2013)


Microsoft Customer Service and Support offers advanced support for experts and businesses. To purchase support incidents in advance, call Professional Support Sales at (800) 936-3500. If you are calling from Canada, you can reach Professional Support Sales by calling (800) 805-4440. In the United States, for more information about pay-per-incident assistance, whether online or by telephone, see Microsoft Services Enterprise Support.

The following table shows the numbers to call in the United States to submit your incident over the telephone.


Telephone number


(800) 936-5800

IT Professionals

(800) 936-4900

Partners (resellers or consultants)

(888) 456-5570

Microsoft Certified Partners

(888) 677-9444

Original Equipment Manufacturers

(800) 936-2197

System Builders

(888) 456-5570


For people who are deaf or hard of hearing, you can access Microsoft product support and customer service by using a teletype/telecommunication device for the deaf (TTY/TDD). Microsoft text telephone services are available at (425) 625-4948 in Washington State or (800) 892-5234 in the United States. In Canada, call (905) 568-9641.


The support terms listed here are available in the United States and Canada only. Customer support outside the United States and Canada can vary. For information about support offerings outside the United States and Canada, contact the Microsoft subsidiary in your area, or see Microsoft Support for regional contact details.


Assistance from Customer Service and Support is available at the current prices, terms, and conditions of Microsoft at the time of service. These prices, terms, and conditions can change without notice.

MSDN is a set of online and offline content that is designed to help developers use Microsoft products and technologies. For more information, see Windows Embedded Compact on MSDN.