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1 Introduction

Office

The Response Group Web Service protocol specifies the procedure to access agent information exposed by a protocol server. This protocol enables third parties to build clients for the purpose of sign in or sign out of an agent and find information about which response group an agent belongs to.

The service exposes several methods to enable agents to interact with the system. For example, one method enables the agent to sign in and out of agent groups, enabling control if the service can send the agent calls.

Sections 1.8, 2, and 3 of this specification are normative and can contain the terms MAY, SHOULD, MUST, MUST NOT, and SHOULD NOT as defined in [RFC2119]. Sections 1.5 and 1.9 are also normative but do not contain those terms. All other sections and examples in this specification are informative.

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