General Tips for Blue Screens
Collapse the table of content
Expand the table of content

General Tips for Blue Screens

If your computer stops working and displays a blue screen, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support.

To find contact info for Microsoft or your computer manufacturer, Contact Support. If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.



Send comments about this topic to Microsoft

© 2015 Microsoft