2.1.12 [W3C-P3P1.0] Section 3.2.6, The DISPUTES element

V0015:

The specification states:

 <DISPUTES>
 Describes dispute resolution procedures that may be followed for disputes about a 
 services' privacy practices, or in case of protocol violation.
  
 resolution-type (mandatory attribute)
 takes one of the following four values: 
  
 Customer Service [service] 
 Individual may complain to the Web site's customer service representative for 
 resolution of disputes regarding the use of collected data. The description MUST 
 include information about how to contact customer service.
  
 Independent Organization [independent]
 Individual may complain to an independent organization for resolution of disputes 
 regarding the use of collected data. The description MUST include information about 
 how to contact the third party organization.
  
 Court [court]
 Individual may file a legal complaint against the Web site.
 Applicable Law [law]
 Disputes arising in connection with the privacy statement will be resolved in 
 accordance with the law referenced in the description.
  
 service (mandatory attribute)
 URI of the customer service Web page or independent organization, or URI for 
 information about the relevant court or applicable law
  
 verification
 URI or certificate that can be used for verification purposes. It is anticipated 
 that seal providers will provide a mechanism for verifying a site's claim that they 
 have a seal.
  
 short-description
 A short human readable description of the name of the appropriate legal forum, 
 applicable law, or third party organization; or contact information for customer 
 service if not already provided at the service URI. No more than 255 characters.

All Document Modes (All Versions)

The following variations apply:

  • The service and resolution-type attributes are not mandatory.

  • The verification attribute is not supported.

  • The service and short-description attributes are supported only in conjunction with the service and independent resolution-type values.

V0016:

The specification states:

 The DISPUTES element can contain a LONG-DESCRIPTION element, where a human readable 
 description is present: this should contain the name of the appropriate legal 
 forum, applicable law, or third party organization; or contact information for 
 customer service if not already provided at the service URI.
  
 <LONG-DESCRIPTION>
 This element contains a (possibly long) human readable description.

All Document Modes (All Versions)

The LONG-DESCRIPTION element is not supported.

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