4.2.2 Using Clear and Concise Language
Clear language helps users understand meaning quickly and easily, and concise language focuses on the core message in as few words as possible. Remember that users typically encounter Microsoft Surface units in commercial environments when they have little dwell time.
You might face some challenges as you try to balance clarity and concision. More words could help clarify meaning, but it makes the information less concise. Likewise, fewer words could improve concision, but it might obscure meaning. You must satisfy both principles with all Surface text and voice audio.
Using Clear and Concise Language
When appropriate, say what the user would say. For example, if the text is a button or interaction, write exactly what the user wants to say, and say it the way that the user would say it.
Do not assume that the user knows what you’re talking about. Give enough details to make the meaning explicit. And be specific rather than general.
Use as few words as possible.