AgentDesktop Session class
The class is derived from the Microsoft.Ccf.Csr.Session class and represents a session in CCF. The following figure shows the structure of the class:
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The following table describes the elements of the class:
Element |
Description |
|---|---|
CcfCallRefId property |
|
CcfCallRefIdChat property |
|
CcfCallType property |
|
Customer property |
|
AgentDesktopSession method |
The overloaded method creates an Agent Desktop session. |
GetCustomerID method |
The method is used to return customer ID. |
Restore method |
The method uses a passed PackageSession object to restore the state of a session. |
Save method |
The method creates a serialized version of the session and related data to prepare for storage. |