Implementing Workflow Management using the Shell Framework
Workflow is a CCF functionality whereby a series of steps is specified to appear, in order, in the hosted Workflow Control of the Agent Desktop. These steps are specified by the system integrator via the Admin Console by clicking on the Workflows node. Workflow management section of the shell framework allows you to create and manage workflows for use by Agents.
The Shell Framework provides the following interfaces that allow you to build workflow management capabilities in your applications:
The framework also contains the follows classes that inherit the interfaces. These classes can be used to easily implement workflow management:
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