Uninstall or repair Microsoft Dynamics CRM Server

[Applies to: Microsoft Dynamics CRM 4.0]

To remove (uninstall) Microsoft Dynamics CRM Server, on the computer where the application is installed go to Add or Remove Programs, click Microsoft Dynamics CRM Server, click Change/Remove, select Uninstall to remove Microsoft Dynamics CRM Server, and then click Uninstall. Follow the instructions that are on the screen.

Important

The Microsoft Dynamics CRM uninstall process does not remove some components, such as the SQL Server databases, Active Directory groups, or the Microsoft Dynamics CRM Web site. Those components must be removed manually.

For more information about how to remove these components, or how to remove components if Setup cannot successfully remove them, see KB article 946980: How to manually remove the Microsoft Dynamics CRM 4.0 server.

To repair a damaged Microsoft Dynamics CRM Server installation, click Microsoft Dynamics CRM Server, click Change/Remove, select Repair, and then click Next. Follow the instructions that are on the screen.

Note

Repairing a Microsoft Dynamics CRM Server installation reinstalls the program files. It has no effect on the databases. To recover from Microsoft Dynamics CRM database problems, you must re-create one or both of the databases: MSCRM_CONFIG and OrganizationName_MSCRM. For information about database backup and failure recovery, see the Microsoft Dynamics CRM 4.0 Operating and Maintaining Guide.


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