Microsoft Dynamics CRM for Outlook diagnostics

[Applies to: Microsoft Dynamics CRM 4.0]

As a first step to resolving issues with Microsoft Dynamics CRM for Outlook, you can run Microsoft Dynamics CRM for Microsoft Office Outlook Diagnostics. This tool runs over 40 diagnostic tests in several different areas of Microsoft Dynamics CRM for Outlook to check for issues that may affect performance, connectivity, configuration, and synchronization. In some cases, the tool can fix issues automatically. If there are issues that cannot be fixed by the tool, suggestions are provided for you to resolve the issue manually.

In addition, the diagnostics tool has support-mode options, which can help you troubleshoot problems after you have contacted support. Diagnostics can generate tracking logs and detailed reports. You can enable or disable tracing for specific tests and specify whether detailed reports are generated. A summary of internal errors and monitoring of background activities, such as e-mail tagging and synchronizing, is also available.

For more information, see:

Running diagnostics

What diagnostics checks

Generating tracing files for support

Forcing a specific synchronization

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