Audit Web Providers
An audit trail is a record of an agent’s interaction with customers and hosted applications. Although CCF uses SQL Reporting Services for report generation, the focus is on data collection and not on report creation. However, certain activities in CCF are tracked, and sample reports are generated.
Before you configure an audit trail, make sure that you meet the following requirements:
- You know how to build .NET solutions in a Microsoft Visual Studio 2008 environment.
- You have access to the CCF public source code.
- You have installed SQL Enterprise Edition, and it works correctly with the Reporting database installed on it.
- You have installed and configured SQL Reporting Services. This creates a virtual directory, ReportServer, on which reports can be deployed and viewed.
The Audit Log module is designed as a class library that can be reused. It provides caching capability, asynchronous logging to Web services, and priority-based caching options. You can easily add new activities to the Audit Log, and you can set flags to disable caching and logging.
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