Troubleshooting Zune Game Deployment

Provides some helpful troubleshooting tips for Zune deployment if you are unable to establish a successful connection between your computer and your Zune device.

When XNA Game Studio Device Center fails to find and add your Zune device, or when XNA Game Studio fails during deployment of a game to your Zune device, you will get the following error message:

Could not connect to [Zune name]. Make sure the device is connected, a game is not already 
running, the screen is not locked, and the Zune software is not running on your computer.

One of the following conditions may have caused this failure:

  • The Zune device to which you are deploying is not connected to your computer. Make sure the Zune device is securely connected to your computer with the Zune Sync Cable.
  • The Zune software currently is running on your computer. You must close the Zune software before deploying to your Zune device.
  • A game currently is running on the Zune. Close the game and wait for the Zune device to reboot before you try to deploy again.
  • The Zune screen is locked. To deploy to the Zune device, unlock the screen by entering the lock code.

After you correct the condition, wait at least 30 seconds before retrying. If you try to deploy sooner, XNA Game Studio probably won't recognize the change.

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