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Walkthrough: Create an Automated Call Distributor

This content is no longer actively maintained. It is provided as is, for anyone who may still be using these technologies, with no warranties or claims of accuracy with regard to the most recent product version or service release.

This topic demonstrates how the various capabilities of communications workflow activities can be combined to implement a basic call distributor application, including:

  • Recognizing the user's choices of main menu answers.

  • Adding an IfElse activity to handle the user's main menu choice.

  • Creating a grammar that recognizes order details.

  • Adding an IfElse activity to handle the user's order status query.

The procedures for creating the walkthrough build sequentially. The sequence in which you perform the procedures is important. The following steps list the suggested order.