Walkthrough: Create an Automated Call Distributor
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This topic demonstrates how the various capabilities of communications workflow activities can be combined to implement a basic call distributor application, including:
Recognizing the user's choices of main menu answers.
Adding an IfElse activity to handle the user's main menu choice.
Creating a grammar that recognizes order details.
Adding an IfElse activity to handle the user's order status query.
See the prerequisites list in Walkthrough: Debugging a Communications Workflow Application.
The procedures for creating the walkthrough build sequentially. The sequence in which you perform the procedures is important. The following steps list the suggested order.