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Walkthrough: Author an IM Agent for Information Access

This content is no longer actively maintained. It is provided as is, for anyone who may still be using these technologies, with no warranties or claims of accuracy with regard to the most recent product version or service release.

This topic demonstrates how the instant messaging (IM) capabilities of communications workflow activities are used to create an IM agent for basic information access, including:

  • Recognizing main menu choices

  • Handling main menu choices

  • Transferring a caller to a department contact

The procedures for creating the walkthrough build sequentially. The sequence in which you perform the procedures is important. The following steps list the suggested order.